Customer Service Manager

SKILLS

WORK HISTORY

CANDY BROOKS

**** ******** ******, ****** ****, FL 32065

904-***-**** ***********@*****.***

Word Processing

Strong Work Ethic

Skilled at Problem Solving

Resourcefulness

Skilled in Time Management

Experienced in Customer Service

Microsoft and excel

Patience

Respectfulness

Loyalty

Clerical support

Staff development

Clerical, closing, clients, Customer Service,

marketing, excel, money, Problem Solving,

sales, scheduling, strategy, phone, Time

Management, Word Processing

Team leadership

Self-motivated

Data entry

Extremely organized

Lifetouch Portraits

Studio Manager/Office Manager // Orange park, Fl // November 2011 to Current Lifetouch Portraits which is JCPenney Portraits purchased Olan Mills in November 2011. Over 15 + employees.

recruited, hired and trained in different locations. Held high customer service standards for a high volume $350,000 /a year studio. Worked in marketing new clients through a promotional sales strategy and maintained high sales average.

Clerical duties included phone answering, appointment setter, money handling and scheduling. Opening and closing procedures.

Managed day-to-day business operations and made strategic decisions. Planned, organized and scheduled work.

Olan Mills

District Manager // Orange Park, FL // October 2001 to November 2011 Was over 10 + studios and managed over 40 employees. recruited, hired and trained in different locations. Held high customer service standards.

Worked in marketing new clients through a promotional sales strategy and maintained high sales average.

Clerical duties included phone answering, appointment setter, money handling and scheduling. Opening new studios as well as closing old studios. Increased customer satisfaction scores by 25%.

Collaborated with the zone vice president to ensure that the studios was meeting daily and monthly projections and forecasts.

Maintained project quality with a hands-on management style. Cultivated and strengthened lasting client relationships. EDUCATION

Middleburg High School // Middleburg, Florida // May 1996

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