Administrative Assistant Microsoft Office
Resume:
Ashley Wolfe
Customer Service
Dover, DE *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
DRIVING DYNAMICS - Newark, DE
April 2018 to September 2018
Answer inbound calls
Answer emails through website and outlook
Create classes for training courses
Create spreadsheets on excel
Invoicing
Process credit card payments
Scan, fax, copy documents
Prepare meeting paperwork for employees
Order supplies
Schedule meetings with clients
Call Center Representative/Administrative Assistant Del-One Federal Credit Union - Dover, DE
November 2015 to February 2017
Answer inbound and place outbound calls
Answer general questions to members
Process loan applications
Analyze loan applications ( contact members, dealerships, co signers for more information) take payments for loans and credit cards
make collections calls
email, mail, fax documents and letters,
create spreadsheets for various things
navigate through 8 systems
take 100-300 calls a day
Problem Solver
Amazon - Middletown, DE
April 2014 to May 2015
- Remove merchandise from bins and scan into selves for customers to purchase online
- Add/Delete inventory from the warehouse system
- Fix damaged and expired merchandise around building
- Printed labels for merchandise
Representative/switchboard operator
Dover Downs - Dover, DE
October 2012 to November 2013
- Inbound and outbound call center
- Make hotel reservations for hotel and casino
- Sell concert and event tickets
- Transfer customers calls to the right department
- Fax paperwork to different hotels if needed
Education
Dover High school - Dover, DE
2007 to 2011
Skills
microsoft office, MS OFFICE, powerpoint, Executive Administrative, Administrative Support, Data Entry, Excel
Certifications/Licenses
Driver's License
Additional Information
SKILLS
microsoft office, word, powerpoint (3 years)
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