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Desktop Support Information Technology

Colorado Springs, Colorado, United States
September 01, 2018

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Professional Summary


Work History


A M. G

**** **** ***** *****, ********* 201, Colorado Springs, CO 80918 • Home: 601-***-**** •

Seeking a dynamic career utilizing my existing systems engineering knowledge while further developing my formal education in computer forensics.

1) Heavily experienced in high-level and low-level forensic analysis of Microsoft-based desktop computers 2) Data recovery from malfunctioning hard disk drives utilizing commercial tools such as the Disc Jockey Pro 3) Followed intrusion attacks utilizing information such as e-mail headers to identify and mitigate the source 4) Administered large Microsoft Windows based network comprising over 30 servers and 4000 endpoints.

Desktop Support Specialist, 04/2018 to Current

Xlingshot Inc, IT Support Denver, IT Services Denver, Managed IT Services Denver – Englewood, CO Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Managed firewall, network monitoring and server monitoring both on- and off-site. Consistently met deadlines and requirements for all production work orders. Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.

Network Services Support Specialist, 10/2007 to 04/2018 Picayune School District – Picayune, MS.

Accomplished the installation and refresh of thousands of computers in dozens of computer labs. Assisted in the administrator of a complex Windows Server 2008 Environment. Maintained an increasingly aging and complicated cabling plant and network infrastructure. Oversaw the deployment of hundreds of Windows, Apple (OSX and IOS), and Chrome based mobile devices. Functioned as head IT helpdesk lead servicing tiers I, II, and III. Transitioned IT helpdesk to a paperless environment. Database Administrator, 07/2007 to 10/2007

General Dynamics Information Technology – Stennis Space Center, MS. Evaluated core operational characteristics of new software products arriving at DoD. Assured new software products met or exceeded JITC certification standards. Computer Systems Administrator, 05/2006 to 05/2007 Computer Sciences Corporation – Stennis Space Center, MS. Anti-virus administrator

Build, perform updates, and patch the Windows 2003 servers in the Datacenter Wrote IT System Security Plans for the Datacenter and other NASA systems Assisted the Datacenter with system and software inventories. Bachelor of Science: Computer Forensics, May 2010

American Intercontinental University - Schaumburg, IL. Associate of Science: Computer Networking, Dec. 2006 Pearl River Community College - Poplarville, MS.

Completed the CISCO Networking Academy

Graduated with a 3.43 GPA

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