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Customer Service Nursing Assistant

Atlanta, Georgia, United States
September 01, 2018

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Natalie Oglesby

*** ****** **. **.

Atlanta, GA *0315


Natalie Oglesby


More than 1 years successful experience in customer service and support with recognized strengths in account, problem-solving and troubleshooting

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Microsoft office

Ability to train and motivate customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.

Reports, filings and maintain/update accurate accounts. Knowledge of the Nursing assistant, Home Health Aid and also working with 20-30 patients

Professional Achievements

Completion of the Nursing Assistant Program

Diploma in Nursing.

State of Georgia Nurses Registry

Certified Virtual Services Representative


Support sales reps. Data Entry Clerk

Customer Service Representative

Scanner Operator/Word Processor

Work History

Fast Forward Shipping

Logistics Clerk

Receiving incoming online orders. Responsible for receiving incoming packages. Expecting merchandise to verify correct shipment. Working through a portal as point of communication with management and supervisor. Combine correct items to be shipped through FedEx or USPS. Track packages to verify arrival times and dates. Keep all receipts and records of all activity. Stock up needed supplies. Print prepaid labels and send shipments out in a accurate amount of time.


Arise Virtual Services

● ADT Security Service

● Customer Service Representative

●Work with several ADT Customer Support Specialist

Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Warm and Cold Calling

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Booking installations and sales appointments.


unemployed 2012-2013

American Kidney Services

● Making outbound calls to the residents of the counties of the State of Georgia.

●Reaching out on the behalf of the families of American Kidney Services for donations and gifts for those patients needing assistance.

●Setting dates and times for arrival pickups and appointments.

● Record keeping and mailouts.


Encadria Solutions

Data Entry Clerk

●Emory University

●Filing Customers records

●Assisting with the processing of Applications

●Organizing files and copying files

●Transporting files

●Iron Mountain

●Data Entry Scanning records and documents onto a data base

●creating accounts on to companies system.

● Using an image system.

● Checking for accuracy and errors.


Medical leave during the year of 8/2006-07/2008

Department of Revenue

Scanner Operator/seasonal worker

● working in the scanner Operations Department for the Department of Revenue State of Georgia. Scanning incoming documents for the taxpayers of the State of Georgia.

●Scanning individual tax forms, working with sales tax, property tax and alcohol and tobacco tax documents.

●Error checking and quality control. Accuracy and working under production. Working with the original scanners, Jet and Kodak desktop scanners maintain work area and clean scanners daily.


Adecco Employment People

● Working in the Mail room of the Bank of America. Creating accounts for the customers of the Bank of America Company.

● Updating accounts and also checking for errors working with the AS400 system.

●train 5-10 persons

● Troubleshooting and cleaning server to make sure quality control is a priority. Sorting documents, batching the documents to get reading for scanning.

●Sorting the documents from the checks and working with the CX30 check scanners.

● Working in the Matching Gifts Department and also the ATM Deposit Services Department. Using a call list to contact persons of interest and updating their files.

●data entry 10,000 keystroke

●Georgia Power

●data entry

●office assistant

●copying files

●fedex files to different lawyers

●post date mail/open mail for Lawyers

●Transport files

●hosting for the Cirque De Soliel

●ushering and ticket taking

●Southern Company

●assisting judges to transport files to another building. copying files and also packing documents and confidential contract to be boxed for transporting.



Atlanta Job Corps Center


Business Clerical

Atlanta Technical College


Georgia Perimeter College

Business Administration

Business Clerical/Diploma in Receptionist/ Diploma in Word Processing/ Diploma in Nursing Assistant/Certified Nurse Assistant


Denita Hall- 636-***-****

Pauline Ransom 850-***-****

Shinita Howard 470-***-****

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