Customer Service Sales

Joe A. Rocha

*** *. ******* ******, ** ***** **************@*****.*** 214-***-****

PARTS - SALESMAN

I am a motivated individual with a strong work ethic; determined to utilize my skills of sales experience and customer service to grow within your organization. I am bilingual, therefore able to communicate, build, and maintain a larger client base. I’m positive, teachable, and learn at a fast pace for immediate results.

Areas of Expertise:

Customer Order Fulfillment

Up-Selling/Sales

Bilingual-Spanish

Referral/and Repeat Business Generation

World-Class Customer Service

Multi-task/Troubleshoot

Experience

Parts Salesman, Santos Truck Shop Dallas, TX, 2009- Present

Assisted with face to face sales and worked with inbound/ outbound calls for order placement

Serviced customers with parts information and research such as price estimates, order status and order fulfillment

Build strong relationships with customers and outside vendors for best possible service and pricing for repeat business

Closed all customers invoicing and collected currency from the customers

Parts Salesman, S. W. International Trucks Arlington, TX, 1999- 2009

Energetically assisted with face to face sales and worked inbound/ outbound for order placement

Diligently worked in a team environment to complete daily operations

Serviced customers with parts information and research such as price estimates, order status and order fulfillment

Build strong relationships with customers and outside vendors for best possible service and pricing for repeat customers

Retain customer base by working with outside vendors to complete orders

Responsible for parts inventory and stocking new parts shipments (shipping/ receiving)

Parts Salesman, Santex International Trucks San Antonio, TX, 1989- 1999

Assisted with face to face sales and worked with inbound/ outbound calls for order placement

Serviced customers with parts information and research such as price estimated, order status and order fulfillment

Worked with outside vendors to complete parts orders

Responsible for parts inventory and stocking new shipment

Shop Parts-Man Garbage Gobbler Co. San Antonio, TX, 1978- 1989

Successfully provided mechanics with special parts

Placed orders for parts needed for garbage trucks (Mack and Internationals)

Responsible for parts inventory and stocking of new parts shipments

Education

Edgewood High School, San Antonio, TX High School Diploma 1977

Member Of the Choir, Football Team, Baseball Team, and Basketball Team

Equipment Knowledge

Micro Fisch Machine, Forklift, PC, Adding Machine, All General Office Equipment

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