Customer Service Assistant

CAROLYN S. KNICKERBOCKER

714-***-**** **********************@*****.***

MORTGAGE – FORECLOSURE-TITLE-ESCROW

Highly Industrious G oal Oriented S elf Motivated R esults Driven P roblem Solver PROFESSIONAL WORK EXPERIENCE:

Carrington Mortgage Services – Santa Ana, CA 2 013 - 2018 Foreclosure Specialist II

Maintain daily communications with assigned attorney vendors to validate foreclosure processes and timelines. Review and prepare documents for approval and signatures. Accurately and efficiently expedite payoff quotes, reinstatement quotes, judgement figures and pre modification figures for trial and mediations. Monitor scheduled sales results, including 3rd party funds and booking loan files into REO. C alander the mediations and trials. Prepare and upload the the documents needed in the trial packages. Order the collateral files.

*Familiar with MFR, NOD’s, POC, Pacer, SCRA’s and payment histories. Stearns Lending – S anta Ana, CA 2011 - 2012

Quality Control Auditor

Reviews can include origination, credit and income documentation, appraisal review, AUS, Closing and identify the file for red flags and or discrepancies. LPS – Lenders Processing Services Title & Default Irvine, CA 2007 – 2010 Title Resolution Coordinator

LPS Default Title begins curative work to achieve “insurable” title so that after an asset has foreclosed the property is ready to market and sell as quickly as possible.

● Conduct file review to determine insurability, consult with foreclosure attorneys to determine best course of action, retrieve HUD-1 and mortgagee title policies, contact prior closing agents to obtain information and prior lien holders to confirm lien status/secure releases, and monitor title claims as necessary.

● Resolve title issues such as prior mortgages, liens, judgments, defaulted taxes, legal description issues, and easements.

BrooksAmerica Mortgage Corporation Irvine, CA 2003 – 2007 Quality Control Analyst

● Implemented effective audit procedures to maintain integrity of Quality Control Division. Procedures included loan fraud detection, review/investigation of origination documentation such as verify/identity directly from Social Security Administration, income verification on 4506, and property valuation/appraisal, originator license verification, legal documents, collateral risk, and regulatory compliance.

● Routinely utilized audit tools such as Lexis-Nexis, Westlaw, and Interthinx Carolyn S. Knickerbocker 714-***-**** **********************@*****.*** Page 1 of 2 PROFESSIONAL WORK EXPERIENCE: (CONTINUED)

Law Office of Buckley & Associates Mission Viejo, CA 2001 – 2003 Foreclosure Assistant/Collections/Accounting

● Accountable for accurate and comprehensive functions related to all aspects of foreclosure process including post-sale functions.

● Proactively and successfully collected aging accounts and posted all accounts receivables. Indymac Bank (F.K.A., U.S. Bank) Pacific National Bank) Irvine, CA 1997 – 2001 Suspense Coordinator

● Direct responsibility for all aspects of mortgage loan sales and clearing loan deficiencies for FHA, VA, Conventional, FannieMae, and FreddieMac.

● Managed a wide-range of financial functions including compliance, underwriting, funding, processing, appraisal review, escrow, and ensuring accuracy of title/escrow process.

● Interfaced extensively with clients, brokers, and investors to ensure timely loan purchases.

● Integrated and coordinated internal and external customer requirements to establish and document procurement requirements consistent with customer expectations. Avco Financial Laguna Hills, CA 1996 – 1997

Administrative Assistant

● Provided all aspects of administrative leadership and support including staff supervision.

● Oversaw purchasing and processing of new accounts and maintained existing accounts.

● Accountable for all phases of accounts payable, accounts receivable, general ledger, payroll, customer payment/posting, banking, and cash flow management.

● Interfaced with attorneys and complied information in preparation for bankruptcy, litigation, and collections.

Dove Escrow Santa Ana, CA 1994 – 1996

Escrow Assistant

● Responsible for all facets of escrow assist for Ford Consumer Finance and Associates Finance.

● Conducted audits and error correction on title insurance policies.

● Opened all new escrow orders as well as performed data entry and customer service. EDUCATION:

San Bernardino Valley College San Bernardino, CA Course Studies: Business Administration

Computer Skills: Windows, Word, Excel, Outlook, Lexis-Nexis, Westlaw, Interthinx, and Internet Research, Fiserv, Lenstar, LPS Invoice Management, On Base Carolyn S. Knickerbocker 714-***-**** **********************@*****.*** Page 2 of 2

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