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Customer Service Manager

Location:
Cincinnati, Ohio, United States
Salary:
48000
Posted:
August 31, 2018

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Resume:

Pamela Loomis

**** ******* *** **********, **, **212

513-***-****

ac6v2u@r.postjobfree.com

Objective

I am seeking an opportunity to utilize my highly diversified skills, including but not limited to creating, implementing and executing best practices.

Experience Related to Career Objective

FW Media Cincinnati, Ohio (August 2010 – Present) Promoted. Customer Operations Supervisor-$50000. Salary.

Assists in the hiring process,manage, train and coordinates schedules for a team of 5-6 in order to ensure top quality customer service and timely order entry to a same day turn-around time

Provide training and support to other department personnel to effectively navigate computer software in an effort to make their jobs more productive

Develop and implement effective ways to review and implement procedures

Super user for Vista operating systems, Sterling and Authorize.net

Investigate credit card chargebacks and vendor chargebacks

Testing and analyzing of software for accuracy

Effectively manage multiple tasks while answering customers and internal inquiries daily

Inside liaison between a third party warehouse and Customer Operations department

Manages the execution of vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans

Create customs forms and implements needed documentation including proforma and commercial invoices, packing lists, Shipper's letter of Instruction, Canadian and other countries declaration forms, consent to search, certificate of origin and NAFTA documentation

Business logistics management and supply chain management experience.

FW Media Cincinnati, Ohio (April 1991 – August 2010) Customer Operations Specialist

EDI and all aspects of order processing

Respond to all customer inquiries and exceeded customer expectations

Proactively monitor conditions that affect service levels and customer satisfaction levels

Maintain intercompany relationships with multiple departments to execute daily tasks

Helped with the start-up of Writersmarket.com, tested, trained and performed service desk customer service.

BMI, Cincinnati, Ohio (January 1986 -June 1990) Project Supervisor

Managed and trained a team of up to 40

Checked for accuracy in reporting

Reconciled and accurately posted results

Built strong relationships with team to promote growth and to actively produce more work

Supported other teams within the client driven project

Outbound calls and investigative reporting

Cincinnati Suburban Newspapers Cincinnati, Ohio (1989-1991) Area Manager

Manager of staff of 30-40

interview and train prospective employees

Awarded highest honors in monthly goals

Skills

Ability to work both independently and cooperatively

Exceptional time management skills

Ability to achieve goals and simultaneously manage multiple projects

Flexible and able to quickly learn and adapt to new programs.

Creative ability to redefine workflow through constant process improvement efforts

Positive interpersonal skills – effectively relate to all management and employee levels

Strong skill set with Microsoft applications: Word, Excel, PowerPoint and Outlook, Google Office

Knowledge of social media platforms

Planned and promoted several successful fundraising events including an auction, dinners, and annual Christmas in July functions which generated much needed funds and pledges

Planned, coordinated and executed travel events for groups

Education

Ohio State University, Columbus, Ohio

Excel certification

Zig Ziglar leadership training

Leadership 101

Activities

Warm Hearts Initiative Director

Benevolence and Hospitality Director

Council member

Former Teacher of 12-15 year old students

Former Assistant Youth Leader to 12-21 year olds

Our department coordinated the company holiday giving for people in need.

Company pen pal program

References

Tony Charlton, Operations Manager 513-***-****

Joye Sarber, Buyer 937-***-****



Contact this candidate