Customer Service Manager
Resume:
Pamela Loomis
**** ******* *** **********, **, **212
*********@*****.***
Objective
I am seeking an opportunity to utilize my highly diversified skills, including but not limited to creating, implementing and executing best practices.
Experience Related to Career Objective
FW Media Cincinnati, Ohio (August 2010 – Present) Promoted. Customer Operations Supervisor-$50000. Salary.
Assists in the hiring process,manage, train and coordinates schedules for a team of 5-6 in order to ensure top quality customer service and timely order entry to a same day turn-around time
Provide training and support to other department personnel to effectively navigate computer software in an effort to make their jobs more productive
Develop and implement effective ways to review and implement procedures
Super user for Vista operating systems, Sterling and Authorize.net
Investigate credit card chargebacks and vendor chargebacks
Testing and analyzing of software for accuracy
Effectively manage multiple tasks while answering customers and internal inquiries daily
Inside liaison between a third party warehouse and Customer Operations department
Manages the execution of vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans
Create customs forms and implements needed documentation including proforma and commercial invoices, packing lists, Shipper's letter of Instruction, Canadian and other countries declaration forms, consent to search, certificate of origin and NAFTA documentation
Business logistics management and supply chain management experience.
FW Media Cincinnati, Ohio (April 1991 – August 2010) Customer Operations Specialist
EDI and all aspects of order processing
Respond to all customer inquiries and exceeded customer expectations
Proactively monitor conditions that affect service levels and customer satisfaction levels
Maintain intercompany relationships with multiple departments to execute daily tasks
Helped with the start-up of Writersmarket.com, tested, trained and performed service desk customer service.
BMI, Cincinnati, Ohio (January 1986 -June 1990) Project Supervisor
Managed and trained a team of up to 40
Checked for accuracy in reporting
Reconciled and accurately posted results
Built strong relationships with team to promote growth and to actively produce more work
Supported other teams within the client driven project
Outbound calls and investigative reporting
Cincinnati Suburban Newspapers Cincinnati, Ohio (1989-1991) Area Manager
Manager of staff of 30-40
interview and train prospective employees
Awarded highest honors in monthly goals
Skills
Ability to work both independently and cooperatively
Exceptional time management skills
Ability to achieve goals and simultaneously manage multiple projects
Flexible and able to quickly learn and adapt to new programs.
Creative ability to redefine workflow through constant process improvement efforts
Positive interpersonal skills – effectively relate to all management and employee levels
Strong skill set with Microsoft applications: Word, Excel, PowerPoint and Outlook, Google Office
Knowledge of social media platforms
Planned and promoted several successful fundraising events including an auction, dinners, and annual Christmas in July functions which generated much needed funds and pledges
Planned, coordinated and executed travel events for groups
Education
Ohio State University, Columbus, Ohio
Excel certification
Zig Ziglar leadership training
Leadership 101
Activities
Warm Hearts Initiative Director
Benevolence and Hospitality Director
Council member
Former Teacher of 12-15 year old students
Former Assistant Youth Leader to 12-21 year olds
Our department coordinated the company holiday giving for people in need.
Company pen pal program
References
Tony Charlton, Operations Manager 513-***-****
Joye Sarber, Buyer 937-***-****
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