Customer Service Manager

Skills

Extensive knowledge in Microsoft Office Applications

Fluent in English, Dho Luo, and some Spanish

Excellent customer service

Organizational skills

Quick and eager learner

Dependable

Self-motivated

Effective oral and written communication

Quickbooks

Insurance verification

EMR

Mac/PC

Experience

Holiday Inn Battlefield – Front Desk Admin/ Night auditor 12/2017-current

Process guest registrations, including collecting payment. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed. Promote, answer questions about, and enroll guests in Holiday Inn’s frequent guest program. Perform nightly backup of server. Prepare express checkout folios. Maintain room status inventory. Perform key inventory. Communicate all pertinent shift information to General Manager and other desk staff. Maintain the lobby as needed.

Dominion Foot and Ankle Consultants – Receptionist (temp) 09/2017-11/2017

Manage centralized administrative system including checking patients out, collecting copays and visit fees to ensure accurate and efficient billing process. Manage patient calls and voicemails to ensure exceptional customer service.

Nonstop Delivery - Returns coordinator 09/2016-04/2017

Use Microsoft Excel to create and update returns exceptions worksheet to manage returns process runs efficiently. Follow up and schedule pick-ups with agents to ensure timely completion of tasks. Reduced process from 11 days to 5 days.

Medi Home Health and Hospice - HR Manager 03/2014-06/2016

Handle office management by making sure office is supplied with appropriate supplies and oversee building maintenance to ensure work environment is safe and that resources are available to employees. Handle all aspects of human resources including payroll, completion of on-boarding for new hires and process all hiring paperwork to enhance administrative processes. Corrected faulty payroll system to ensure correct and fair pay for all employees. Verify accounts payable invoices to keep business billing up to date. Complete administrative duties as requested. Act as first point of contact for patients. Schedule patient visits with clinicians to ensure smooth transition of care from hospital to home. Maintain accurate patient records and obtain prior order authorizations from primary care physicians to comply with Medicare and Medicaid requirements. Handle office management by making sure office is supplied with appropriate supplies to make resources readily available for employees.

Lifetime Athletic - Care staff 03/2013-11/2015

Lifeguard

Monitor patrons, maintain pool chemical levels, and maintain pool deck cleanliness to protect safety of patrons. Coordinate swim lesson admissions and scheduling for smooth training sessions. Train and mentor new employees to ensure uniformity of procedure during all shifts.

Café staff

Operate cash register, prepare food and smoothies according to recipe and customer choices. Increased sales through up-selling products to customers. Maintained the dining room appearance and kept merchandize stocked to invite sales. Train and mentor new employees to ensure uniformity of procedure during all shifts.

Emerging Scholars Program - Teacher’s aide/student mentor Summers 2009-2012

Mentor students in the very important ages of fourth and fifth grade. Conduct lessons in the classroom and advise students. Chaperone all extra-curricular activities to ensure student safety.

Education

Northern Virginia Community College AS – General Studies December 2018

Wakefield School June 2012

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