Mamie Bolden
Home: 407-***-**** - Cell: 407-***-**** – ac6v1l@r.postjobfree.com
Summary
Hard working Operation Manager who drives sales in both slow and busy shifts. Proficient and attentive with a
background in retail sales and personnel management. Maintains an orderly and neat store floor at all times. Friendly
and enthusiastic manager with 20+ years specializing in retail management. Able to learn new tasks quickly and
possesses a proclivity in growing key customer relationships while maintaining high employee morale. Eager to assist
managerial skills, offers superb customer service proficiency and passion for exceeding sale goals .Results- orientated
professional with a unique ability to relate to diverse clients and initiate maximum sales.
Highlights
Administration and Management Personnel training and development
Customer and Personal Service Display design
Personnel and Human Resource Detail-oriented
Excellent multi-tasker Cash handling accuracy
Time management Inventory control procedures
Banking and financial services background
Store planning and design
Experience
Operation ASM
October 2010 to Current
VF Outlet - Orlando, FL
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of
collections and disbursements and ensure accounts are balanced.
Use computers for various applications, such as database management or word processing.
Store Manager
April 2008 to January 2010
American Greeting - Tallahassee, FL
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing services
for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Instruct staff on how to handle difficult and complicated sales
Office Manager
May 2006 to January 2008
Haverty's - Tallahassee, FL
Hire and terminate clerical and administrative personnel
Administer and control budgets for contracts equipment and supplies
Direct or coordinate the supportive services department of a business, agency or organization.
Monitor the facility to ensure that it remains safe, secure and well maintained.
General Manager
November 1990 to May 2004
Paradies's Gift Shop - Tallahassee, FL
Evaluate the performance of vendors, contract employees or other service providers to ensure quality and cost-efficiency
complete and maintain records such as state-required documents. tracking documents or product inventories
Explain goals, policies and procedures to staff members
Respond to customer complaints, legal inquiries, payment negotiations or other post-service matters.
Interview and hire new employees
Education
Associate of Arts : Early Childhood ED, 1990
Delgado Community College - New Orleans, LA, USA