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Manager Customer Service

Kissimmee, Florida, United States
August 31, 2018

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Mamie Bolden

Home: 407-***-**** - Cell: 407-***-**** –


Hard working Operation Manager who drives sales in both slow and busy shifts. Proficient and attentive with a

background in retail sales and personnel management. Maintains an orderly and neat store floor at all times. Friendly

and enthusiastic manager with 20+ years specializing in retail management. Able to learn new tasks quickly and

possesses a proclivity in growing key customer relationships while maintaining high employee morale. Eager to assist

managerial skills, offers superb customer service proficiency and passion for exceeding sale goals .Results- orientated

professional with a unique ability to relate to diverse clients and initiate maximum sales.


Administration and Management Personnel training and development

Customer and Personal Service Display design

Personnel and Human Resource Detail-oriented

Excellent multi-tasker Cash handling accuracy

Time management Inventory control procedures

Banking and financial services background

Store planning and design


Operation ASM

October 2010 to Current

VF Outlet - Orlando, FL

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of

collections and disbursements and ensure accounts are balanced.

Use computers for various applications, such as database management or word processing.

Store Manager

April 2008 to January 2010

American Greeting - Tallahassee, FL

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing services

for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Instruct staff on how to handle difficult and complicated sales

Office Manager

May 2006 to January 2008

Haverty's - Tallahassee, FL

Hire and terminate clerical and administrative personnel

Administer and control budgets for contracts equipment and supplies

Direct or coordinate the supportive services department of a business, agency or organization.

Monitor the facility to ensure that it remains safe, secure and well maintained.

General Manager

November 1990 to May 2004

Paradies's Gift Shop - Tallahassee, FL

Evaluate the performance of vendors, contract employees or other service providers to ensure quality and cost-efficiency

complete and maintain records such as state-required documents. tracking documents or product inventories

Explain goals, policies and procedures to staff members

Respond to customer complaints, legal inquiries, payment negotiations or other post-service matters.

Interview and hire new employees


Associate of Arts : Early Childhood ED, 1990

Delgado Community College - New Orleans, LA, USA

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