Engineer Customer Service
Resume:
To Whom It May Concern:
Hello, and thank you for taking the time to consider my employment. The purpose of this letter is to give you a little more background than what can be seen in my resume.
My most recent experience has been working as a Systems Engineer with a SaaS software company that provides MDM capabilities to corporations such as yours. While there, I was responsible for maintaining servers, troubleshooting, and installing them. I would do this remotely or on-site as required. We needed to maintain a level of up time, as well as service. I regularly gave presentations to a diverse group of technical people as well as decision makers, VP’s, etc. Beyond this, I was also tasked with troubleshooting issues that would arise not only with our services, but also with customers Firewalls, Routers, GPO’s, and others. This would require me to routinely research and resolve issues, document my findings, and report to the customer as well as my supervisors. I also mentored other employees, teaching them how to do things correctly as well as guiding them and expanding their knowledge base on not only our SaaS solutions, but also in areas of networking, filtering, SAN’s, VM’s, and other areas as needed.
My other previous experiences have taught me a lot about teamwork, putting time in after hours, including overnights in server rooms, performing upgrades, repairs, and the like. I've managed over 16,000 devices, including 120+ servers where over half were VM’s, mostly via VMWare utilizing HA and DR, but also utilizing Hyper-V. I’ve recreated many GPOs, helped convert NDS to AD, managed over 20,000 objects in AD, configured and maintained multiple SAN's, WAN’s, routers, firewalls, DNS, DHCP, SSL Certs, VOIP, AP’s, filters, VPN’s, load balancers, and VLANs. I’ve been tasked with making sure backups are working, to creating desktop images, to utilizing Powershell to determine what user has logged into what device(s), and ran Cat-6 and terminated it. I’ve upgraded hardware, deployed software, and maintained as close to 100% uptime as possible with the given resources provided me.
I feel I'm a well-rounded individual with a customer-centric focus, maintaining a professional attitude while remaining calm and focused under pressure, and ensuring the network and devices remain ready to use for the employees I service. I've been told many times that I'm very personable and able to explain computer terminology in an understandable way.
My desire is to find a company that I may service and retire with, one that I can grow with, and remain with for many years to come. I hope that yours may be that company.
Sincerely,
Benjamin W Byers
*******@*****.***
1832 Sharondale Dr, Clearwater, FL 33755 M: 260-***-****
*******@*****.***
Benjamin W. Byers
Skills
Senior Systems Engineer, Lead Systems Engineer, Presenter, Trained other employees, Server Hardware, Virtual Machines, VMWare, Hyper-V, HA, DR, DFS, Computer Hardware, Networks, Cisco, HP, Switches, Routers, Firewalls, Wireless Access Points, WAPs, VLANs, VPNs, WANs, Load Balancers, DNS, DHCP, SSL Certificates, Subnetting, Unitrends Backup, Norton Backup, IBM Tivoli Backup, Tape Backup, Rsync, Phone Systems, Microsoft NT, 95, 98, 2000, 7, 10, Server NT, 2000, 2008 r2, 2012 r2, Exchange 2007/2010, Active Directory, User Management, GPO, GPO maintenance, Powershell scripting, Dell SAN, IBM SAN, AntiVirus, Imaging, Patch Management, Application Deployment, Inventory, Novell Netware, SUSE, ConsoleOne, NDS, Conversion from GroupWise to Exchange, Conversion from NDS to AD, Network termination, Ability to talk Tech in day-to-day language, Patient, Helpful, Superior Customer Service, Enjoys being challenged, Troubleshooting all of the above
EMPLOYMENT HISTORY
2/2015-07/31/2018 FileWave USA Inc Indianapolis, IN
7320 E 86th Street, Suite 100, Indianapolis, IN 46256 NOTE: I worked from my house in Clearwater, FL
Systems Engineer – Position was downsized due to company restructuring
Help Customers setup and deploy a Filewave server
Troubleshoot customer issues related to Firewalls/Routers/GPO’s/Configurations
Represent the company at conferences and sales trips onsite to customer locations
Present solution to Large amounts of a diverse crowd, Technical people to CEO’s
Perform Web demonstrations and trainings as needed
Train other employees as needed
8/2011-2/2014 East Allen County Schools New Haven, IN
1000 Prospect Ave, New Haven, IN 46774
Network Administrator / Systems Engineer
Microsoft AD & Novell Network Administrator including user permissions, quotas, application access
Setup and maintain over 4,500 Windows Computers, MDM Server (Filewave) and policies to manage 8,300+ iPads
Setup and maintain Windows 2003, 2008 R2, Suse/Linux servers, Virtual and Physical
Setup and maintain VMWare ESX/ESXi servers utilizing VCenter Server 5.0
Maintain Sophos Antivirus solution for the entire district and policies
Maintain e-mail filter and backup (GWAVA)
Setup and maintain Tivoli Backup solution for all servers including Windows Server 2000, 2003, 2003R2, 2008, 2008R2, 2012, Groupwise, Netware 6.5, SUSE 10/11, CentOS 5/6
12/2005-8/2011 Whitley County Schools Columbia City, IN
107 North Walnut Street, Columbia City, IN 46765
Network Administrator / Systems Level II
Microsoft / Novell Network Administrator including user permissions, quotas, application access
Maintaining HP switches including setting up and routing VLAN’s, configuring ports
Setup and maintain GPO’s
Setup and maintain Windows 2003, 2008 R2 servers running in a 2003 R2 domain
Setup and maintain VMWare ESX/ESXi servers utilizing VCenter Server
Setup and maintain TrendMicro Antivirus solution for the entire district and policies
Unitrends Backup solution for all servers including Windows Server 2k, 2k3, 2k8, Exchange 2007, Netware 6.5, SU
03/2005-12/2005 Northwest Allen County Schools Fort Wayne, IN
13119 Coldwater Rd, Fort Wayne, IN 46845
Helpdesk Technician
Novell Network Administrator including user permissions, quotas, application access
Maintaining End-User Computers, Accessories, Printers, Copiers, etc.
Setup and maintain Network images, Application Updates
Maintain Antivirus solution for the building I was assigned to
04/2004-12/2004 Kruse Auction Park Auburn, IN
5540 CR 11A, Auburn, IN 46706 - CLOSED
Senior System Engineer – Position was downsized due to company restructuring – Was provided a letter of recommendation, available upon request
Microsoft Network Administrator including user permissions, quotas, application access
Maintaining Several Servers including the Auction software DB
Setup and maintain Road network Laptop Computers including the Server
Every on the road Auction, I had to download the main DB to the Road Server, setup the network on-site, and when done, re-upload the DB to the Main server, run integrity checks, and solve any issues
Setup and maintain Antivirus solution for the entire company and policies
Maintain the Exchange Server and User Email Accounts
EDUCATION
Graduated from ITT Technical Institute in 2007 with an Associates degree in Computer Networking Systems
CERTIFICATIONS
Microsoft Certified Professional
VMWare 5.1 Certified by ECVT in 2012
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