Customer Service Microsoft Office
Resume:
CLOVIS, N.M. *****
*******@*****.***
YVONNE GONZALEZ
OBJECTIVE
To provide exceptional service and support while enhancing and continuing my career exposure.
SKILLS & ABILITIES
* Ability to use basic office equipment
* Skilled with using Microsoft Office including Word, Outlook and Excel
* Ability to prioritize and manage a high volume workload
* Ability to type
* Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using customer service competencies.
* Effective use of written communication
* Bilingual-effectively communicate in both English and Spanish, and am a qualified interpreter
EXPERIENCE-
SABIO, TEMP SERVICES, ALBUQUERQUE,N.M.
OCTOBER 2017 TO MARCH 2018
LOVELACE HEALTH CARE SERVICES
Data entry
PREBYTERIAN PLAINS REGIONAL MEDICAL CENTER, CLOVIS, NM
June,1994 to December 2016
Senior Secretary for Emergency Room
Provide secretarial support to department personnel, and administrative support
Responsibilities:
*Perform a wide variety of general and specific typing assignments and filing
*Coordinate and organize secretarial work flow for the department. Coordinate project follow up
*Arrange meetings or classes. Coordinate meeting rooms, audio visual equipment and materials
*Serve as primary administrative support for specified director and/or department managers. Anticipate needs and take preliminary action. Work with calendars and scheduling to assist Director
*Answer telephones, route callers, take messages and provide routine information to callers
*Provide for and maintain department specific record keeping, logs, statistics and data bases. Maintain adequate office supply and equipment inventory. Ensure all office equipment is in good working order
*Serve as a resource in assisting with software applications
*Identify and implement new processes to facilitate the flow of work through the department
*Act as the first point of contact for the department in regards to catering orders, doctors with lounge accounts, vendors, or other duties as assigned. Coordinate meetings and other events by taking the first contact information and determine next steps or place orders per assigned process
*Coordinate committee meetings including scheduling of rooms and participants, ensure all needed equipment and supplies are present for the meeting. Coordinate food and drink for meetings. Take detailed minutes for committee meetings and maintain a file for all active committees.
*Act as the department paymaster, ensuring that time care is accurate and ready for review and submission. Maintains all department payroll logs, time care adjustments and coordinates pay with payroll and Director.
*Coordinates special functions, projects, and activities as assigned
EDUCATION
CLOVIS COMMUNITY COLLEGE, CLOVIS, NM
KAPLAN, ALBUQUERQUE, NM
REFERENCES
TRACEY WESTALL, PLAINS REGIONAL MEDICAL CENTER, CASE MANAGEMENT
BILL TRYAN, PLAINS REGIONAL MEDICAL CENTER, CLOVIS, EMERGENCY ROOM DIRECTOR
JULIE NANCE, PLAINS REGIONAL MEDICAL CENTER, SOCIAL SERVICES
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