Sign in

Patient Service Representative

Austin, Texas, United States
August 29, 2018

Contact this candidate



Patient Service Representative - AAOBGYN

Pflugerville, TX


Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

AAOBGYN - Austin, TX

March 2015 to Present

Operate telephone switchboard to answer, screen, or forward calls. Provide patients with accurate information in regards to their appointments etc. Greet patients as they are entering the office determine nature and purpose of their visit, and direct or escort them to specific destination. Transmit information or documents to customers, using computer, email, or facsimile machine. Perform administrative support tasks, such as proofreading, transcribing hand written information, or operating calculators or computers to work with pay records, invoices, balance sheets, and or other documents. File and maintain records, receive payment and record receipts for services. Schedule appointments maintain and update appointment calendar. Check and verify patients benefits and coverage.

Patient Service Representative/File Clerk

TMHP - Austin, TX

April 2013 to January 2014

Assisted Doctors with claims and payments, also verified coverage for ICD-9 and 10 codes. Provided Insurance verification. Faxed documentations to Providers for Provider Enrollment and License Certification Informed Doctors of patients insurance and there coverage dates. Filed paperwork Faxed Documentations.

Customer Service and Sales Representative

AT&T - Austin, TX

December 2005 to March 2012

Resolved customers billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed contract forms, prepared change of address records, issued service discontinuance orders using computers. Referred unresolved customer grievances to designated departments for further investigation. Determined charges for services requested, collect deposits or payments, or arrange for billing. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.



Reagan High School - Austin, TX



BILLING (6 years), ADMINISTRATIVE SUPPORT (3 years), BALANCE SHEETS (3 years), BENEFITS (3 years), ICD (Less than 1 year), Front Office, Front Desk, Call Center, Customer Service, Hospital


Additional Information

SKILLS Access. Outlook,Word Communication administrative support, Schedule Multitasking, Prioritizing, Organization, appointments, balance sheets, benefits, Technical skills, Interpersonal skills, billing, calculators, Interpersonal skills, Initiative and problem-solving abilities. email, facsimile machine, forms, ICD-9 Dependability. (10+ years) and 10, Insurance, Access, money, office, Outlook

Contact this candidate