Customer Service Manager

ANNIESA MOHAMED

SNELLVILLE, GA ***** / PHONE: 404-***-**** / EMAIL: **************@*****.***

OBJECTIVE

To obtain a position that allows me to utilize my current skills and contribute towards the goals of the company. EXPERIENCE

HOBBY LOBBY STORES, INC. July 2009-Current

Customer Service Manger

• Assisted customers to enhance their in store experience.

• Performed daily checks to ensure schedules were followed.

• Carried out cashier and register training.

• Processed refunds and change.

• Completed policy and procedure training for cashiers.

• Engaged in loss prevention management.

• Ordered and maintained register features and food department. ASSOCIATED SUPERMARKETS / HOLLIS FOOD CIRCLE 1994-2007 Manager

• Maintained relationships with external vendors.

• Provided outstanding customer service, by responding to customer inquiries.

• Researched and submitted changes and correction to ensure accurate processing in prices.

• Ensured standards of productivity and quality control met the expectations of the company.

• Prepared deposit for lottery, phone cards, and metro cards sales transaction.

• Updated collection summary sheets and prepared cash reports.

• Provided on the job training for new employees.

• Hired and scheduled cashiers for several shifts.

• Maintained and documented all employees’ records. G-TECH CONSTRUCTION INC. 1993-1994

Administrative Assistant

• Data entry and verified database projects.

• Prepared expense reports and reconciled bank statements against actual travel.

• Provided administrative support to the director and manager.

• Managed schedules for the conference rooms.

• Received and distributed all incoming/ outgoing correspondence.

• Handled large volume of telephone calls and recorded all message in a fast pace environment. EDUCATION

YORK COLLEGE 2006-2007

ST. JOHN’S COLLEGE 1984-1989

SKILLS

• Proficient in Microsoft Word and Microsoft Excel.

• Highly experienced in client personnel and public relations.

• Ability to work effectively under pressure.

• Audit procedures, sales online and organizational skills.

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