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Customer Service Office Assistant

Virginia Beach, Virginia, United States
August 29, 2018

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Natasha Y Banks

**** ******* *****

Virginia Beach, VA 23452


Objective: Front Desk/Receptionist

Summary of Qualifications:

Over 10 years of Customer Service experiences with the knowledge of administrative and office support skills. Develop a positive attitude, loyalty, dedication and a sense of humor by gaining an excellent reputation with customers. Known for completing multiple tasks, ability to train with the exceptional of following instructions and being a quick learner, hard-worker, flexible team player and independent worker.


Customer Service

Greet and assist customers in a highly professional manner as of entrance.

Recognized and resolved customer concerns with creative solutions by providing the accurate information about products and services.

Developed a strong rapport with the customer.

Managed to handle payment transactions and maximum amount of funds.


Alphabetize, compiled, copied and sorted file records

Operated office equipment such as facsimile, computers, copiers, switchboards and adding machines

Performed other various clerical duties to typing at least 30wpm, data entry, distributing mail and maintenance requests.

Prioritized and responded to high volume of inbound calls, furnished detailed messages and communicated effectively with staff and clients.

Process medical documents sent by providers for Veterans which includes appointment validations, claims, errors on documents and special research projects.


Medical Document Reviewer, DOMA Technologies (Integrity Staffing Services), Virginia Beach, VA 2017- 2018

Associate, Marshall’s # 1141, Norfolk, VA 2011-2016

Office Assistant, Virginia Beach Human Services, Virginia Beach, VA 2010-2011

Receptionist, Virginia Beach Psychiatric Center, Virginia Beach, VA 2009-2010


Medical Billing and Coding Courses, Fortis Online College, Winter Park, FL, 2013

Accounting Courses, ECPI College of Technology, Virginia Beach, VA, 2001

Information Technology System Courses, Norfolk Technical Vocational Center, Norfolk, VA, 1993-1994

High School Diploma, Norview High School, Norfolk, VA, 1994

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