Customer Service Office Assistant
Resume:
Natasha Y Banks
Virginia Beach, VA 23452
**************@*****.***
Objective: Front Desk/Receptionist
Summary of Qualifications:
Over 10 years of Customer Service experiences with the knowledge of administrative and office support skills. Develop a positive attitude, loyalty, dedication and a sense of humor by gaining an excellent reputation with customers. Known for completing multiple tasks, ability to train with the exceptional of following instructions and being a quick learner, hard-worker, flexible team player and independent worker.
RELEVANT EXPERIENCE
Customer Service
Greet and assist customers in a highly professional manner as of entrance.
Recognized and resolved customer concerns with creative solutions by providing the accurate information about products and services.
Developed a strong rapport with the customer.
Managed to handle payment transactions and maximum amount of funds.
Administration
Alphabetize, compiled, copied and sorted file records
Operated office equipment such as facsimile, computers, copiers, switchboards and adding machines
Performed other various clerical duties to typing at least 30wpm, data entry, distributing mail and maintenance requests.
Prioritized and responded to high volume of inbound calls, furnished detailed messages and communicated effectively with staff and clients.
Process medical documents sent by providers for Veterans which includes appointment validations, claims, errors on documents and special research projects.
EMPLOYMENT HISTORY
Medical Document Reviewer, DOMA Technologies (Integrity Staffing Services), Virginia Beach, VA 2017- 2018
Associate, Marshall’s # 1141, Norfolk, VA 2011-2016
Office Assistant, Virginia Beach Human Services, Virginia Beach, VA 2010-2011
Receptionist, Virginia Beach Psychiatric Center, Virginia Beach, VA 2009-2010
EDUCATION
Medical Billing and Coding Courses, Fortis Online College, Winter Park, FL, 2013
Accounting Courses, ECPI College of Technology, Virginia Beach, VA, 2001
Information Technology System Courses, Norfolk Technical Vocational Center, Norfolk, VA, 1993-1994
High School Diploma, Norview High School, Norfolk, VA, 1994
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