PROFILE

Friendly, detail-oriented, and passionate individual who rolls up his sleeves to get the job done on time. Experienced Operations Coordinator with a demonstrated history of working in the health care industry. Strong Program and Project Management skills with a will to succeed at any cost. One of first two employees hired at Veyo Connecticut.

SKILLS

Proficient in the use of Microsoft Office (Excel, Powerpoint, Word)

Data Visualization using Tableau

Strong writing ability

Knowledge of Medical terminology

Client and Customer Satisfaction

EDUCATION

SOUTHERN CONNECTICUT STATE UNIVERSITY, New Haven, CT Master of Business Administration May 2019

Analyzed the case for supply chain integration for Barilla

Presented paper on the effect of systemic issues of Wall Street on future populations SPRINGFIELD COLLEGE, Springfield, MA

Bachelor of Science, Exercise Science May 2015

National Honors Society

Humanics in Action

Community Partnerships for Inner City Youth

EXPERIENCE

Veyo, Windsor, CT

Provider Operations Coordinator August 2017 - Present

Conducted market research on Non-Emergency Medical Transportation (NEMT) providers, and identified providers in Connecticut utilizing internal market research, purchased lists, public records, and open source information.

Successfully led contract negotiations, rate setting processes, and maintaining regulatory compliance for all providers in the network.

Analyzed performance and quality measures working cross-functionally with the Quality Assurance and Command Center teams to ensure overall transportation network sustainability and health. Anytime Fitness, Orange, CT

Personal Trainer May 2014 - August 2017

Built a steady client base of 15 clients by having an impeccable customer satisfaction record

Developing training and exercising programs based on data and evidence for each client

Managed new client leads that was shared amongst the rest of the training staff Mike Buonaiuto

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