Customer Service Manager

LINDA ALLEN

***** ******** **** **. **** City FL 33525 P# - 810-***-****

E-Mail address ***************@*****.***

30+ successful years of experience in social work, case management, and upper management positions. Bachelors of Arts. Limited American Sign Language Skills.

EXPERIENCE

OCT 2015-TO SEP 2017

RESIDENTIAL COUNSELOR, westbridge Community services

Providing side by side support for activities of daily living. Group and individual therapy. Family education and support.

OCT 2013-TO-NOV 2014

RESIDENTIAL COUNSELOR, westbridge commuity services

Providing side by side support for activities of daily living. Group and individual therapy. Family education and support.

JAN 2007-TO-JUNE 2011

PROGRAM MANGER AND SOCIAL WORKER, NEW HOPE/HOPE NETWORK

Managed daily operations of New Hope I and Il and handled the social work needs of Consumers within the program from entering to exiting the program.

JAN 2005 TO NOV 2006

BUSINESS UNIT MANAGER FOR GENESEE COUNTY PROGRAMS, NEW PASSAGES

Managed the daily operations of the Genesee County programs. Duties included: supervision of staff, preparing budgets, developing program, audit preparation, program networking, and providing excellent customer service to the consumers being served.

JAN 2003 TO DEC 2005

DIRECTOR OF CASE MANAGEMENT SERVICES, NEW PASSAGES

Director of the case management unit of the New Passages Genesee County programs. Duties included: supervision of staff, preparing budget, program development and improving customer service.

JAN 2002 TO JAN 2003

CASE MANAGER, NEW PASSAGES

Contractual case manager for severely mentally ill adults. Job duties included linking, monitoring, and coordinating needed services using community resources.

SEP 1999-TO-JUNE 2002

SUBSTITUTE TEACHER, MT. MORRIS CONSILATED SCHOOLS

Substitute teacher for grades 1-12th regular and emotionally impaired classrooms.

JUNE 1978-TO-SEP 1999

DD, RESIDENTIAL CASE MANANGER AND UNIT MANAGER genesse county community mental health

Held several different positions serving the Developmental Disabled Consumers and Mentally Ill consumers. Job duties included, residential placement in foster care homes and supervised apartments. Case management services which included State Hospital interviewing of difficult to place consumers for community placement.

EDUCATION

1977

BACHELOR OF ARTS, Spring Arbor college

Sociology with a Social Work Concentration Minor: Psychology A 4-year liberal arts college that offered course and field placement opportunities. Field placement included a twelve-week placement at Oakdale Regional Center a state institution for the developmentally disabled. A six-week placement at Genesee Memorial Hospital learning experience included medical social work, discharge planning, family counseling, patient concerns, and comfort during hospital stay.

Personal and Professional References available upon request.

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