Technical Support Help Desk
Resume:
JENNIFER SAN JUAN
*** ****** ***** ** *********, TN 37312
********@***.*** 954-***-****
Seeking a challenging and responsible position within an organization in which my skills, experience, personal ability, drive and commitment to professionalism will be of value.
EXPERIENCE
OCTOBER 2011 – PRESENT
LICENSED MASSAGE THERAPIST / INDEPENDENT CONTRACTOR
jennifer san juan, llc
Practice the skill of Clinical Massage while managing the responsibilities of a small business including: contract management, scheduling, bookkeeping, customer relations, inventory control and time management. Excellent Communication Skills, Technical Ability, Dependability, Responsible, Reliable, Punctual, Efficient, Excellent Listening Skills, Effective, Loyal, Compassionate, Cheerful, Adaptable, Flexible
OCTOBER 2010 – NOVEMBER 2011
SERVER, yard house
Highly skilled in essential physical job functions, running food, carrying items in excess of 60lbs, anticipating needs and empathizing with diverse customers. Speak clearly, listen and respond to requests, accurately and efficiently take and place all orders while upselling without over-selling ability. Answer all product questions accurately and informatively, quickly identify and resolve problems, follow up to assure complete satisfaction.
MAY 2009 – JUNE 2010
TIER 2 HOME NETWORKING TECHNICAL SUPPORT HELP DESK AGENT
at&t internet services
Assisted customers in a call center environment with account registration, email creation, DSL physical line signal testing, modem/filter set-up, email configuration & troubleshooting, web-mail, products & services, browser & modem/router troubleshooting, home networking configuration and troubleshooting. Interacted with other departments to resolve customer issues or provide additional services.
EDUCATION
JANUARY 2010
BASIC MASSAGE THERAPY, florida college of natural health
SKILLS
Excellent Communication Skills
Capacity to learn quickly
Organized, Highly motivated
Excellent Listening Skills
Detail directed problem solver
Ability to work in fast-paced environment
Jennifer Kathleen San Juan
156 Carrie Drive NW
Cleveland, TN 37312
********@***.***
Dear Sir or Madam:
I am extremely interested in an opportunity to join your organization where my background may be fully utilized. Because I have worked in fast paced positions requiring me to multi-task and interact with all levels of associates for my entire professional career, I feel I possess the experience and skills which would allow me to excel on your team.
If given the opportunity of a position with your company I will aim to satisfy you with my dedication, effort and enthusiasm. I am a results-oriented person and feel that in this position I will be given the opportunity to achieve the success you are looking for.
What my resume does not reveal is my professional demeanor and appearance. These qualities are of the utmost importance in dealing with clients as well as co-workers. In me, you will discover a reliable, detail-oriented and extremely hard-working team player.
My resume is enclosed for your review. Please feel free to contact me at: 954-***-**** or via email: ********@***.***.
I would love the opportunity to schedule a formal interview with you at your convenience.
Have a great day!
Sincerely,
Jennifer K. San Juan
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