KELLY MCLANE

** ********

Bradenton, FL *****

941-***-****

OBJECTIVE To work for a company that recognizes hard work and dedication where I can utilize my proven talent and skills to benefit the business and our customers. QUALIFACATIONS

• Experience in providing exceptional levels of customer services for various hospitality departments within the industry.

• Outstanding knowledge of hotel departments and processes

• Proven ability to multitask and prioritize work under pressure

• Ability to work a flexible schedule and on weekends

• Great communication skills in both oral and written forms

• Ability to communicate effectively with clients, management, and co-workers to provide an exceptional facility to guest

EMPLOYMENT

• Guest Services Manager - Coastal Properties, 2/14 - 8/18 Long Boat Key, FL

- Managed staff and overseen customer relations for a 20 unit high-end condo resort

- Overseen Maintenance workflow and coordinate with Vendors for repairs.

- Monitored all quality issue complaints, investigated issues and implemented new standards

- Hired and trained front desk as well as other staff and develop them in performing efficient work.

- Maintained hotel in accordance to required rules, regulations, and policies

• Guest Services Coordinator - Solterre Property, 06/11 – 2/14 Long Boat Key, FL

- Promote business by leveraging social media as well as handing out brochures

- Ensured that guests needs/requests were promptly attended to

- Address and resole guest issues/complaints and work with management to quickly resolve

- Directed Front Desk activities, including registering guests, verify contact and billing information, and promoting property special offers

- Identify and pursue guest opportunities to improve processes, services, and goals

• Mastectomy Certified Consultant - A Perfect Fit, 08/07 – 06/11 Largo, FL

- Assisted customers in all telephone, email, fax inquires

- Process all claims with insurance companies and Medicare

- Fitting consultant for cancer survivors

- Maintain all customer files and medical charts

Contact this candidate