Social Media Front Desk
Resume:
KELLY MCLANE
Bradenton, FL *****
OBJECTIVE To work for a company that recognizes hard work and dedication where I can utilize my proven talent and skills to benefit the business and our customers. QUALIFACATIONS
• Experience in providing exceptional levels of customer services for various hospitality departments within the industry.
• Outstanding knowledge of hotel departments and processes
• Proven ability to multitask and prioritize work under pressure
• Ability to work a flexible schedule and on weekends
• Great communication skills in both oral and written forms
• Ability to communicate effectively with clients, management, and co-workers to provide an exceptional facility to guest
EMPLOYMENT
• Guest Services Manager - Coastal Properties, 2/14 - 8/18 Long Boat Key, FL
- Managed staff and overseen customer relations for a 20 unit high-end condo resort
- Overseen Maintenance workflow and coordinate with Vendors for repairs.
- Monitored all quality issue complaints, investigated issues and implemented new standards
- Hired and trained front desk as well as other staff and develop them in performing efficient work.
- Maintained hotel in accordance to required rules, regulations, and policies
• Guest Services Coordinator - Solterre Property, 06/11 – 2/14 Long Boat Key, FL
- Promote business by leveraging social media as well as handing out brochures
- Ensured that guests needs/requests were promptly attended to
- Address and resole guest issues/complaints and work with management to quickly resolve
- Directed Front Desk activities, including registering guests, verify contact and billing information, and promoting property special offers
- Identify and pursue guest opportunities to improve processes, services, and goals
• Mastectomy Certified Consultant - A Perfect Fit, 08/07 – 06/11 Largo, FL
- Assisted customers in all telephone, email, fax inquires
- Process all claims with insurance companies and Medicare
- Fitting consultant for cancer survivors
- Maintain all customer files and medical charts
Contact this candidate