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Customer Service Manager

Muskegon, Michigan, United States
August 29, 2018

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Ruth Ellen Levandowski

**** ******* ****** **** ********, MI 49442

Cell - 231-***-**** Email – Experience

Manpower (Muskegon) Senior Staffing Specialist – Elizabeth Carson 5797 Harvey St C, Norton Shores, MI 49444 616-***-**** Contract for: Administrative Assistant 8/2017 to 5/2018 Reviewed purchase orders, daily pricing uploads, placing purchase orders, and assisting the planning and pricing departments.

Pratt & Whitney Component Solutions Supervisor – Rick Paugh 4905 Stariha Dr, Norton Shores, MI 49441 231-***-**** Manpower (Whitehall) Staffing Specialist – Stephanie Ware 4538 Dowling St, Whitehall, MI 49461 231-***-****

Seasonal Contract for: Housekeeping 6/2017 to 8/2017 General housekeeping for cottage rentals, rooms, and area. Water’s Edge Supervisor – Frank Hollister

6195 Murray Road, Whitehall, MI 49461 231-***-****

#801 Wesco Corporate Office Supervisor: Nancy Westgate-Sytsema COO 1460 Whitehall Road, Muskegon, MI 49445 231-***-**** Customer Service Team Lead 10/2015 to 6/2017

To field, respond, and follow-up to customer service inquiries that enter the corporate office through phone, email, and in-person office visits. Publish articles in newsletter on performance of surveys and customer service. Manage the reward card services for customers with general customer inquiries. Provide administrative support to the office departments including: accounting, subway network, graphics, human resources, operations, accounts receivable/payable, etc. Oversee front desk reception team of three as Team Leader. Administrate in house gift card program to local non-profits and provide support to stores and customers. Fulfillment for fleet Cards for company, track, replace, and reload monetary funds. Report secret shopper scores for stores and communicate eligibility for associates milestone achievements. Reports surveys and presents to group and communicates to stores. Customer Service Representative 11/2015 to 04/2016 Provide positive quality service and support to customers with knowledge of company. Strive for quick, friendly, and professional complaint resolution while avoiding escalation. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Train team of two, on importance of survey feedback and investigated and resolved service issues. Worked with administration forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

#16 Wesco Supervisor: Holly Ziemba – Store Manager 502 W. Savidge, Spring Lake, MI 49456 616-***-**** Assistant Manager 11/2011 to 11/2015

Leadership working closely with Manager performing a variety of duties while remaining in control of the store. Some duties consist of: serving customers, handling vendors, ordering, cashiering, stocking, preparing food, cleaning the store, scheduling, interviewing, running meetings, training, merchandising, gas surveys, assuring WESCO Guidelines are followed, completing daily paperwork, etc.

#30 Wesco Supervisor: Brandi Medema – Manager

3743 Apple Ave, Muskegon, MI 49442 231-***-****

Operations Assistant 08/2009 to 11/2011

Basic food safety, reconcile store paperwork, banking, ATM operations, compliance standards for store operations, merchandising, cash and inventory auditing, and reviewed financial statements.

#03 Wesco Supervisor: Lee Wilcox – Store Manager

1385 W. Sherman Blvd, Muskegon, MI 49441 231-***-**** Sales Associate 08/2005 to 08/2009

Operated the cash register, daily paperwork, shift duties for store operations, crisis management, inventory, cash control, gasoline management, customer relations, and communications. Skills

Office Administration Data Entry 61 WPM Client Relations Communications Office Support Data Reporting


Baker College of Muskegon & Online, MI BACHELORS in BUSINESS ADMINISTRATION 2017 Muskegon Community College, MI ASSOCIATES of SCIENCE & ARTS 2012 Oakridge High School Muskegon, MI DIPLOMA 2005

Classes completed:

Communications Human Relations Business Management Medical Terminology Microsoft Word Processing & Electronic Spreadsheets Human Anatomy & Physiology Chemistry & Microbiology Clinical Rotations for Respiratory Therapy at Mercy Health Hospital Training completed:

World Class Service & Traditions Business and Legal Resources Customer Relations Public Notary Operations Management Business Management BLS Certification

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