Customer Service Manager

Mauro Gonzalez

E: *******@*****.***

Summary

Energetic Restaurant Manager with 10 plus years in the food industry who over saw high volume business. Knowledgeable with FOH and BOH operations, staffing, inventory management, problem solving, customer service and office duties. Skills

Customer-oriented

Full service restaurant background

Supervisory skills

Bilingual in Spanish

Hiring and training

Stable work history

Adaptable

Experience

MANAGER 08/1997 to 07/2018

Cozumel Mexican Restaurant - Statesville, NC

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Managed accounts payable, accounts receivable and payroll. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary.

Education and Training

Mitchell Community College - Statesville, NC Associate of Applied Science Business Admin, 2007

Mitchell Community College - Statesville, NC Associate of Applied Science Accounting, 2014

Statesville High School - Statesville, NC High School Diploma General, 2001

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