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Manager Management

Macon, Georgia, United States
August 29, 2018

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Miles K. Williams

**** ********* ***

Macon, GA 31204

Cell 478-***-****


Accomplished healthcare industry Executive with over 14 years experience and the insight to see hands-on how the healthcare system operates. I have successfully operated as a multi-clinic DaVita Facility Administrator and as a Regional Operations Director for the Greater Birmingham Alabama and Middle Georgia market for a combined six and a half years. As you can see from my resume, I have experience operating a $50mm P&L with extensive multi-site expertise. I have led strategic growth opportunities by opening three new clinics in Alabama and two planned in Georgia. I held a 100% employee retention rate at DaVita for two and a half years. I was the lead instructor for all management training in my region and am the regional lead for the implementation of new De Novo clinics and the physician relationships that go with them. At ResCare I restructured a broken team, solved strategic growth problems achieving the highest growth rate in the Eastern U.S. two months in a row setting a company record and positioned the operation for future growth by creating a resourceful workflow and method of tracking. I also regularly function as a mentor and coach, driving our team to achieve the highest level of success obtainable.


• Long Term Care industry • Home Medical Equipment

• Medicare Reimbursement • Business Development • Contract Negotiations

• Mergers and Acquisitions • Joint Ventures • De Novos / Start-ups

• P&L / Operations Management • Multi-Site Operations management

• Leadership Training • Physician Relationship Building

Foster Care and Waiver programs


ResCare, Macon, GA January 2017 - Present

Foster Care and Social Services Management

Executive Director

Job responsibilities: Oversee over 110 foster care children and 60 adult waiver individuals across multiple group homes and family living arrangements across over 30 counties in the Georgia market with a $25mm P&L.

List of accomplishments:

- Rebuilt broken foster care team to achieve exceptional results

- Largest growth 2 consecutive months in company’s East Coast Division history

- Re-established contacts and open communication with state regulatory agencies

- Revamped quality control processes to ensure ability to oversee and track across all lines of business

- Streamlined operations to achieve maximum quality and growth potential

DaVita, Birmingham, AL, Macon, GA August 2011 – December 2017

Dialysis Services

Regional Operations Director

Job responsibilities: Oversee 11 dialysis clinics, patients, employees and $50mm P&L. Plan for and implement strategic growth plan

List of accomplishments:

- 100% direct report employee retention rate for over 2 years

- Opened three new state-of-the-art dialysis clinics with deficiency-free state surveys

- Extensive experience working with hundreds of physicians and multiple hospitals

- Successful management of over 200 employees and 14 direct reports for DaVita

- Assisted in successful integration of DaVita into the Alabama Department of Corrections

- Project development and implementation of positive growth strategy in Central Georgia market

UniHealth SOURCE of Macon, Macon, GA October 2006 – July 2011

Medicaid SSI Services

Senior Manager

Job responsibilities: Oversee 8 direct reports and the healthcare service delivery of food, medication, nursing and physician care to over 800 patients across 16 counties in the Middle Georgia Market

List of accomplishments:

- 3 deficiency free State surveys

- Expanded patient population from 300 to over 800 in 4 years time through aggressive marketing of our services

- Expanded patient service coverage in rural areas by merging competing services together

- Brought on an additional 22 Primary Care Physicians by demonstrating how our services benefited their practice as well as their patients

SOURCE Care Management, Macon, GA May 2004 – October 2006

Medicaid SSI Services

Case Manager

Job responsibilities: Oversee the healthcare service delivery of food, medication, nursing and physician care to a case load of 65 patients in the Middle Georgia Market

List of accomplishments:

- Implemented a fast track system of medication management in the majority of my patients homes

- Successfully reduced the unnecessary number of ED visits in my population by 65%

- Brought on an additional 6 Primary Care Physicians by demonstrating how our services benefited their practice as well as their patients

Full Time Student with Part Time Jobs September 1999 – May 2004

List of accomplishments:

-The Miles K. Williams Award in recognition for work as a student leader in business is presented annually at East Georgia College in Swainsboro, Georgia

United States Army, Fort Bragg, NC December 1995 – September 1999


List of accomplishments:

-Successfully organized the U.S. Army’s 82nd Airborne National Convention two years in a row including media relations and being a keynote speaker

- Army Achievement and Commendation Medals for performance above and beyond the call of duty

- The Humanitarian Service Medal for aiding the victims of Hurricane Fran


05/10 Bachelors of Science in Health Services Administration, Middle Georgia State College and University, Macon GA

07/04 Associates in Business, East Georgia College, Swainsboro, GA

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