Production Planner
Resume:
Bristol, N.H. *****
******@*****.***
TAMMY M. GLIDDEN
PROFESSIONAL SUMMARY
Experienced Production Planner with 17 years of manufacturing experience. Demonstrated capability
to production plan across multiple product lines and facilities, maintaining an 99%-100% on-time delivery
performance rate.
EMPLOYMENT HISTORY
07/2015 – Present
Production Planner
EFI., Londonderry, NH
Conduct capacity planning for fourteen printers versions, totaling 60+ printers per quarter, across three locations (New Hampshire, Michigan, Spain)
Create, release, maintain, and oversee 1,500+ Production Work Orders/Rework Orders Quarterly
Sustain a 99% - 100% on-time delivery performance rate.
Maintain multi-level planning to ensure sub-assemblies are available for integration to produce high-quality products.
Compile, outline, track, and communicate root cause of material shortages, via Key Performance Indicator metrics to Sr Management on a weekly basis
Track, communicate, and maintain immediate material shortages for all production dept via Material Shortage Report
Facilitate biweekly Material Shortage meetings between Production Planning, Production Supervisors, Purchasing dept, and the Quality dept to communicate current material shortages
Monitor, and approve/reject ECO’s affecting current and/or future printer assemblies via AGILE
Attend weekly ECO meetings with Engineering, Production Supervisors, and Management to discuss concerns, product flow, constraints, possible alternatives
Attend biweekly Master Production Schedule meetings to discuss customer needs, production on-time delivery, issues, and possible delays
Assist Field Service and Customer Service departments with resolving any sister company and/or Customer order demands that can’t be met due to lack of inventory
Work with Engineering and/or Quality to find alternate inventory when internal / external requirements can’t be met.
04/2007 – 07/2015
Production Planner
Luminescent Systems, Inc., Lebanon, NH
Conducted capacity planning for four manufacturing departments
Created, released, maintained and oversaw 60+ production Work Orders daily
Sustained a 98% - 100% on-time delivery performance rate of four production departments
Maintained multi-level planning to ensure sub-assemblies were available for integration to produce high-quality products.
Facilitated daily production meetings between Group Leaders of each manufacturing department to discuss daily production requirements, constraints as well as uprising issues.
Served on Continuous Improvement Teams for each manufacturing area to support advancements in the LEAN manufacturing environment.
Applied ISO-9001 auditing techniques to ensure continued compliance.
Verified with Customer Service and Sales Departments that customer purchase order requirements were being met and shipped on time.
Confirmed with the Purchasing Department that raw goods are received on time to support production.
Confirmed that the Engineering Department addressed all technical requirements prior to Purchase Order acceptance and monitored any required in-process changes.
10/2001 – 04/2005
Account Manager/Marketing Specialist
Amphenol Backplane Systems, Nashua, NH
Communicated daily with domestic and international customers.
Created and maintained customer account information, including product specification files.
Entered customer quotes and P/O’s ranging from $5,000 - $1,000,000+ into the MRP system.
Tracked Customer Supplied Material (CSM) to ensure proper receipt, and processed as necessary for manufacturing.
Interacted with the Planning Department to determine product lead times and shipment dates.
Worked with the Returns Department to ensure defective products were processed accurately and in a timely manner.
Followed up with the Engineering Department to address technical issues and outstanding quality requirements.
Coordinated assembly documentation with the Engineering Services Department, including prints, bills of material, and specifications.
Ensured, with the help of the Source Inspection Department, that customers’ onsite inspectors were notified of material availability and had all necessary information.
Served as liaison to the Accounting Department to resolve payment issues and confirm all invoices were paid.
Confirmed with the Shipping Department that shipments were made on the dates required and updated customer inquiries regarding delivery.
Trained new employees / system users on company account management practices and data management.
4/2001 9/2001
Customer Service Representative
Smith and Nephew, Endoscopy Division, North Andover, MA
Submitted purchase orders and capital orders with a minimum of $10k.
Reviewed all overnight orders to verify on time shipment & delivery.
Worked with appropriate departments to ensure all customer requirements were met.
1/1998 4/2001
International Customer Service Representative/Marketing Specialist
Teradyne Connection Systems, Nashua, NH / Dublin, Ireland
Provided account support primarily to Teradyne Ireland and Teradyne Japan.
Bought and sold Teradyne components for TCS-Ireland and KK-Japan.
Managed Purchase Orders, Sales Orders, and accounts for America based customers.
Supported Sales and Purchasing for other international customers such as EMC and Sun Electronics.
Simultaneously handled several MRP programs to accommodate multi-national purchasing activities, including order entries, revisions, and configuration notes.
Forecasted customer needs to ensure material and manufacturing availability.
Coordinated with planners, schedulers, engineers, and shipping and receiving to ensure customer satisfaction and timely delivery.
TRAINING AND CERTIFICATIONS
Certified in Process Based Auditing
Certified in AS9100 Internal Audit Training, based upon AS9100C:2009 and AS9101D:2010
TQM Management Courses 7-Step Problem Solving and 7-Step Diagnosis
9-Step Process Implementation and 9-Step Diagnosis
Basic Tools 1 & Basic Tools 2
QIT (Quality Improvement Team) Leadership
Managing Teams & Meetings Management
COMPUTER SKILLS
Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint)
MRP/ERP Software: SAP, Intuitive, Axis, Data3, Oracle, Fourth Shift
PLM (Production Lifecycle Management): Agile
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