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Customer Service Office

Memphis, Tennessee, United States
August 29, 2018

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Freda Brown



Highly organized and detail-oriented with more than 10 years’ experience in administrative office support. Excellent work ethic and strength in multitasking and troubleshooting. Seeking a long-term position with a company that will allow me to grow and become a great asset.


Payroll specialist

Robert Half Temporary Agency

APL LOGISTICS 1755 Lynnfield, Memphis, TN 38119

January 3, 2017 – Present

Gathering information on hours worked for each employee. Calculating the correct amount of overtime, and deductions with assistance of a computer system.

Collect banking information for direct deposit setup and initiate deposit on paydays.

Maintain and document all payroll records

Respond to employees inquiries regarding payroll issues or concerns.

Collect and compile and enter payroll data using appropriate software.

View and verify source documents.

Investigate and correct payroll discrepancies and errors.

Update payroll records by recording changes.

Process new employees and termination, transfer and promotions.

Prepare and print payroll reports of earning hours worked and leave.

Address employee’s pay-related concerns and provide accurate payroll information.

Key Competencies:

Attention to detail, Planning and Organizing, Problem solving, Confidentiality, Customer service oriented, communication skills - Verbal and written and Team worker.

HCV Housing Specialist

LRHA/Metropolitan Housing Alliance, Little Rock, AR

October 20, 2015 – OCTOBER 2016

Determine applicants’ eligibility for the Housing Choice Voucher Program by retrieving and validating income, asset and family composition information. Verify and qualify applicant’s eligibility and appropriate voucher size. Conduct applicant eligibility and briefings, explaining the HCV Program requirements, policy and procedures as defined by HUD regulations. Schedule appointments with clients to review their case on an annual basis and when other changes are necessary. Provide written notification of rent changes to client and landlords. Enter examinations into the computer for clients, which include annual recertification, interim exams, portability, end of participation and move-ins. Prepare contracts. Troubleshoot issues and situations as they arise and set priority to task that need to be completed. Maintain good communication and teamwork with coworkers.

Assistant – HCV Inspection Department

Client First Staffing Solution, 10 Corporate Hill Ste. 200, Little Rock, AR 72205

Assignment: LRHA/Metropolitan Housing Alliance, Little Rock, AR

March 30, 2014 – October 19, 2015

Answer telephone, file, fax, copy and scan documents. Process new tenant applications for Housing Choice Voucher Program. Email Housing Assistance Payment (HAP) Contract Form 52641 for execution of the agreement between Owner and PHA. Request and review Lease Agreements in accordance with the Request for Tenancy Approval (RFTA). Prepare correspondence for tenant and owners/landlords. Prepare Form 52665- Family Portability information Form for tenant requesting to relocate outside of initial PHA. Process RFTA, reviewing for accuracy and completeness, prepare utility sheet, notifying tenant of denial/approval of the RFTA and schedule HQS Inspections. Ensure all Rent Reasonable procedures are complete according to PHA policy. And support team members as needed.


Staff mark Temporary Services, 14162 East McCain Blvd, North Little, AR April 2013 – April 2014

Load products weighing up to 10 pounds onto pallet for delivery

Processed 164 cases for shipment every 1:45 minute

Tagged all inbound products with shipping date

Cleaned and maintained the warehouse in compliance with OSHA safety standards

Stacked and stored product at the end of the shift to keep warehouse clean and organized

Information Administrative

Baptist Hospital, 9601 Exit, Little Rock, AR

September 2012 – April 2013

Admit and discharge patients

Process patient’s charts

Screen all visitors and direct them to the correct employee or office

Manage office supplies, organization and upkeep

Maintained a clean reception area, including lounge and associated areas Schedule patient follow up appointment

Sr. Administrative Clerk II

FedEx Ground, 555 Compress Drive, Memphis, TN

April 1999 – August 2012

Oversaw daily office operations for staff of 9 employees

Oversaw inventory and office supply purchases

Screened contractors and drivers application for process

Opened and properly distributed incoming mail

Dispatch drivers from state to state in CDAS system

Maintained a clean reception area, including associated areas

Completed data entry of drivers logs, and maintained the applicant tracking system Process tractor files, tolls, fuel cards and license plates

Education GED

Greenville High School, Greenville, Mississippi



•Attention to detail

•Type 65 WPH • OSHA Compliance

Filing and data archiving • Excellent communication skills

•Professional Phone etiquette • Flexible

•Customer service-oriented • Pleasant demeanor

•Excellent 10-key • Excellent computer office

•Multi-line phone proficiency assistant

•Advance Clerical knowledge • Basic Microsoft Words and

Reference upon Request

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