Customer Service Administrative Assistant

**** ***** ****** ***. #*** Lorton, VA *****

C: 703-***-**** email: ***************@*****.***

Lynn James

SUMMARY OF QUALIFICATIONS

Nine years of office administrative and clerical support, including handling confidential information. Possess excellent telephone, filing, interpersonal and organizational skills.

CLEARANCES

Public Trust

WORK EXPERIENCE

Chenega Applied Solutions, LLC 10/10/2017 to 07/20/2018

10505 Furnace Road, Ste. 205

Lorton, VA 22079

Data Entry Specialist 1

Perform and complete accurate data entry scanning applicable to records tracking and management

Support general administration functions associated with the designated information sharing mechanisms

Maintained effective communication with customers, staff, and PMO as necessary

Track documents through completion of process

Respond to inquiries as needed to resolve problems in order to maintain quality customer service and records management standards

Develop, facilitate, and participant in training for staff on processing transactions in support of the designed information storage system

Remove and return files to packing boxes

National Council on Aging 03/15/2013 to 05/11/2017

85 S. Bragg St., Ste. 301

Alexandria, VA 22312

SCSEP Data Analysis Specialist

Reviewed all changes in SCSEP participant data; using alpha/numerical application from project site in Salesforce database and entered changes into SPARQ

Entered participant personal identification number into Salesforce database when new participant record is created

Work with National Council on Ageing, SCSEP site to correct data within Salesforce that the SPARQ system rejects

Northrop Grumman 10/12/2003 to 11/20/2012

300 M. St., S.E.

Washington, DC 20003

Receptionist 2

Answered telephone; determined nature of call and directed caller to individual or department

Greeted visitors and directed them to appropriate office/conference room

Supported staff for operational support activities

Collected id badges as visitors sign in

Restocked office supplies as needed

Bryant Adult & Community Education 01/03/2002 to 01/20/2003

2709 Popkins Lane

Alexandria, VA 22309

Temporary Technical Assistant l/ll

Processed and reviewed a variety of registration transactions

Answered phones for a high volume call center and provided customer service

Assisted with end of day reconciliation of applications and payments

INOA Senior Services 01/14/2000 to 07/20/2001

4125 Albemarle St., N.W.

Northwest Washington, DC 20016

Receptionist

Answered phones and directed caller to appropriate individual or department

Greeted and/or gave directions, information to visitors, guests, and residents

MILITARY SERVICE 07/16/1978 to 12/01/1982

Army National Guard

Co A 28th Signal Bn,

Site PI-93 Gass Rd.,

Pittsburgh, PA 15229

31M10 Multichannel Communication Equipment Operator

Maintained assigned equipment, vehicles, security devices and power generators

Analyze BIT/BITE diagnostics to isolate faults in the Line Replaceable Units

COMPUTER SKILLS

Microsoft 2010 Outlook, Excel, PowerPoint. Senior Community Service Employment Program SCSEP, and Employment & Training Administration System SPARQ

Typing-45 wpm, KPH-10800

EDUCATION

National Council on Aging Alexandria, VA Data Analysis

Sawyer School of Business Pittsburgh, PA Stenography

Army National Guard Pittsburgh, PA Honorable Discharge

Peabody High School Pittsburgh, PA HS Diploma

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