Maricela Mata

**** *. ****** **

Sierra Vista, AZ 85650

Cellular 910-***-****

ac6uv7@r.postjobfree.com

PROFESSINAL SUMMARY

Experienced Work At Home Agent who is able to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service and being adaptable to a given situation. Specializes in inbound phone sales and program specific trainer, exceeding customer expectations.

EXPERIENCE

Sykes Enterprises powered by Alpine Access, Denver CO Work At Home Agent Bilingual Flex Trainer Agent, 2009-2018

Bilingual customer service and escalations representative taking inbound calls international and domestic. Have experience in training new hires of a group of 30 or more for Work @ Home Abecrombie & Fitch and Hollister Co.

Convergys, Jacksonville, NC

Bilingual Customer Service/Problem Resolution Representative, 2007-2008 As a bilingual customer service representative for the United States Postal Service I provide first call resolution service the client.

Plaza Realtors 29 Palms, Twentynine Palms, CA

LEASE CONSULTANT ASSISTANT/RECEPTIONIST, 2007-2007 Under the supervision of the Property Manager, I was responsible for generating traffic, securing appointments and maximizing rentals, assisting in the total leasing efforts and integrated marketing programs, participating in the presentation and monitoring of market ready product, and performing all administrative duties related to the leasing/marketing functions.

San Bernardino County Registrar of Voters, San Bernardino, CA CAMPAIGN SERVICESCLERK, 2006-2006

Provide wide range of administrative and clerical duties to the Campaign Services Department. Acted as a primary information resource, providing referrals, direction, information, and general assistance. Clerical duties requiring critical attention to detail when working with ballots. Phone etiquette and customer service answering questions in regards to voter information, state and local elections, processing petitions, data entry and attention to detail. Papyrus, Woodbridge, VA

ASSISTANT MANAGER, 2002-2004

Oversaw staff of three sales associates, maintaining schedules, performing evaluations, and conducting training sessions. Operated point of sale cash register for retail specialty gift shop company, working on weekends and holidays. Advised customers on purchases and provided exceptional customer service and support. Merchandised the store and developed unique presentations. Developed close and personal relationships with clients to ensure customer loyalty and retention. Ensured the highest levels of customer service and satisfaction. Was also responsible for all up keeping of financial matters which included bookkeeping, and large monetary deposits. Digital Litigations, Los Angeles, CA

RECEPTIONIST/DATA ENTRY SPECIALIST, 1999-2001

Analyzed data entry systems and prepared recommendations for system-wide improvements. Performed data entry using key words and phrases mentioned in the text of documents that are used in a digital format in court room presentations. Document coding, imaging, and proofreading visually and throughout printout. Maintained professional phone skills and excellent customer relations under highly pressured and sensitive situations, successfully completing all projects on time and under budget.

EDUCATION

Real Estate Certificate, 2008

Jacksonville Real Estate Academy, Jacksonville, NC Business Management, 1999

Los Angeles City Community College, Los Angeles, CA High School Diploma, 1993-1996

Downtown Business Magnet, Los Angeles, CA

SKILLS

● 10-Key Calculator

● Administrative Support

● Alphanumeric Filing

● Data Entry

● Document Creation and Maintenance

● Editing and Proofreading

● Knowledge of Office Equipment

● Type – 60 WPM

● Cash Balancing

● Customer Management and Satisfaction

● Customer Service and Quality Assurance

● Supervision and Training

● Sales and Business Development

● Scheduling and Time Management

● Sales/Customer Service

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