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Customer Service Technical Support

Location:
Kolkata, West Bengal, India
Posted:
August 29, 2018

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Resume:

Syed Kamran Hasan

Contact No.: +91-098********

E-Mail: ac6uuo@r.postjobfree.com

Job Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Profile Summary

Skilful at monitoring and motivating the workforce to enhance their efficiencies and assist them to deliver quality services to clients

Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions

Resourceful at maintaining business relationship with clients / customers to achieve quality product and service norms by resolving their service related critical issues

Effective communicator and negotiator with strong analytical, problem solving and organizational abilities

Area of Exposure

Pivotal in improving customer satisfaction ratings through suggestions, development and implementation of new customized solutions

Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt re-dressal of their problems

Interacting with the clients to talk about the problems and request regarding the complex system issues

Organizational Experience

Aug'17 -- Present InQube Innoventures (P) Ltd, Kolkata

July’15 – Present Champion Networks (P) Ltd., Haryana

Oct’07 – June’14 CE Info Systems (P) Ltd., (MapmyIndia), New Delhi

Academic Details

1998 Bachelor of Arts (Computer Studies) from Canterbury University, Cheshire, U.K.

1995 12th from Bihar Intermediate Council, Patna. Secured 1st position

1993 10th from Bihar Secondary Examination Board, Patna. Secured 1st position

Other Credential:

1996 Diploma in Computer Studies from Informatics Computer Institute, Singapore

Training

General Management and Behavioural Areas training by Competitive Edge Consultants, Dwarka (New Delhi).

IT Skills

Well versed with MS Office (word, Excel, PowerPoint) and Internet Applications

Personal Details

Date of Birth: 5th January, 1978

Address: A/66/303, Shapoorji, Spandan Block, Shukhobrishti, New Town, Kolkata- 700135 (West Bengal)

Languages Known: English, Hindi and Urdu



Contact this candidate