Social Media Engineer

RAJNISH DAHARWAL

Computer Science Engineer (****)

Mobile No.:-892-***-****//820-***-**** Email ID : *****************@*****.***

Address: - Flat No. D-1, Varsha Palace Email ID: **********@*****.***

Vakilpeth Reshimbag, Nagpur-440009

Objective

To attain challenging job in a dynamic and growth oriented organization where I can utilize my knowledge, skills

And abilities efficiently and work to the best of my potential.

WORK EXPERIENCE

EMPLOYER

DESIGANATION

DURATION

PLACE

Magnum Infosystem Pvt.Ltd.

Support Services And Desktop Support Engineer

May 2012 to Till Date

(4.6 Year)

Nagpur

JOB RESPONSIBILITIES

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Imaging products.

Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

Principle Accountabilities

Strong Customer Focus

Delivers a positive customer experience according to Process standards.

Assists customers by diagnosing problems and providing resolutions for technical service.

Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

Monitors and tracks issues to ensure accurate resolution.

When needed, distributes pertinent customer information cross-functionally to ensure smooth case ownership transitions.

Strong customer service skills to deliver a low-effort support experience

Technical Problem Solving Aptitude:

Responds to customer technical problems/issues related to hardware and networking via e-mail/chat, online, social media and phone.

Knowledge on how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.

Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Identifies, researches and provides input on unique or recurring customer problems.

Escalates more complex customer technical issues to senior level support.

May be involved in revenue generation activities with current Client’s customers.

EXPERIENCE IN HARDWARE:

Desktop/Laptop Hardware basic troubleshooting

Operating system Installation-Windows 10, Windows 8.1, Windows 7, Windows XP

Software Installation- MS Office 2007,2010,2013, SQL Client, and other basic software’s

Call logging tool knowledge like Ehelpline will preferred

LAN basic troubleshooting

Microsoft Outlook configuration and troubleshooting

Video Conferencing basic knowledge

Good Written and verbal communication

Current CTC

1.2 Laces per annul with accommodation.

Expected CTC

2.5 Laces per annul.

TRAINING

2 weeks training on “INCOMING AND OUTGOING CALLS INTEROGATION” at BSNL from Balaghat Acquire knowledge about tracing and tapping of calls of basic landline phones

6 week Industrial Training at “Network Tech. & Device (CCNA)” at, HCL from Bhopal.

EDUCATIONAL PROFILE

COURSE

UNIVERCITY/BOARD

SESSION

PERCENTAGE

B.E.

Patel Inst. Of Tech. Bhopal

2007-2011

72.60%

12th

B.G.H.S.S.Chikhala Banth

2005

63.33%

10th

G.H.S.S.Miragpur

2002

61.10%

TECHNICAL SKILL SETS:

Sr. No

Technical Domain

Technical Skills

1.

Languages Known

ASP.Net, HTML, C&C++ & SQL Database

2.

Networking

Network Tech.& Devices

3.

Other Technologies

Paint Brush, Microsoft Word, Excel, PowerPoint

4.

Operating Systems

Windows XP/98,Vista, Windows Seven, Windows Eight, Windows Ten

PERSONAL PROFILE:

Name : Rajnish H Daharwal

Father’s Name : Mr. Harbans Daharwal

Marital State : Single

DOB : 07/08/1987

Language Known : Hindi, English.

Current Address:-

C/O.: N.S.Daharwal,

Varsha Palace Reshimbag,

Nagpur(M.H.) Pin:440009

Permanent / Native Address:-

S/o. Mr. Harbans Lal Daharwal

At+ Post- Miragpur, TQ- Waraseoni.

Dist.-Balaghat (M.P.) - 481449

Nationality : Indian

Declaration: I hereby declare that the above written particulars are to the best of my knowledge and belief.

Date- (Signature)

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