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Customer Service Manager

Columbia, South Carolina, United States
August 29, 2018

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Loretta Donaldson

*** ****** **

Columbia, SC ***23



Apple Inc.

Transcom IOS Advisor Tier 1

Columbia, SC (work at home)

. Provide direct customer service and technical support

. configure and install IOS devices, networking printers, tablet PCs, smartphones

. tailor communication styles to each customer

.provides answers to clients by identifying problems, researching answers, guiding customers through corrective steps

. participates in development of customer/ client training programs by identifying learning issues

. improves system performance by identifying problems and recommending changes

.assume remote control over customers devices when necessary to resolve problems

. make software or hardware recommendations for customer device who can not support current software

.walk customers through the process of installing up to date software on their devices and restarting programs

. send technical articles to customers of the steps that were completed, so they can become promoters of their products

. refer difficult cases to senior advisers

. set service appointments for customers

. run diagnostics on devices to determine issues

. maintain performance and positive attitude under pressure

. Search, locate and set up customer care plans for Services

Business Development Consultant

Dick Dyer and Associates - Columbia, SC

• Communicates effectively with Internet Customers according to their preferred method of communication

• Answer multi-phone line in a high-volume fast pace office

• Knowledge of dealership services for brands sold and traded Checks email frequently and responds to inquiries immediately

• Delivers messages intended for other departments promptly.

• Maintains communication with existing and potential clients through social media, email campaigns and personalized communication

• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention

• Maintains an ongoing customer database to capture repeat business

• Track sales progress for BDC and new and pre-owned vehicles

• Input and modify customer information in CRM, X-time and company owned sites

• Work with parts department to mediate with customer prices, dates of delivery, and install of special order parts

• Work with service advisers to mediate customer complaints and inquiries with personal and service vehicles

• Search database for exporters and report to Brand and dealers

• Assist with Roadside assistance organizing pick-up and loaner cars

• Manage a high-volume workload in a deadline -driven environment

Business Development Specialist

McDaniels Automotive Group - Columbia, SC

• Accept inbound calls to set service appointments, prevention maintenance, test drives and appraisals for sale and insurance

• Assist customers with roadside assistance

• Update customers information for vehicles that have recalls and campaigns

• Complete timesheets and correct time as needed

• Created word track for BDC reps on scripts, voicemail and new campaigns

• Data mining for prospective customers

• Set up activities for everyday 30 min training, word of the day and phrase of day

• Set up weekly team building skills assessments and monitor developing relationships

• Input, modify customer information in CRM and X-time

• Input and modify and receive customer information on credit applications

• Pull credit applications and transfer correct information to F&I department

Assistant Property Manager

Longtown Self Storage - Columbia, SC

Longtown Self Storage Assistant Manager

• Respond to customer issues and concerns in a timely manner

• Provide potential customers with information about the variety of available storage spaces and amenities

• Meet and maintain monthly revenue goals Audit daily documents and process approved invoices

• Contact delinquent customers to request payment

• Perform security functions

• Reconcile tenant inventory Maintain and ensure all areas are clean and free of any maintenance issues

• Conduct merchandise inventory counts to ensure an ample supply is available and that merchandise is entered into the computer system.

• Manage the property in a manner to contain costs of operation in order to maximize income.

• Make weekly bank deposits, purchase supplies as needed and coordinate pickup or delivery of items needed for Property operations

Business Development Specialist

Midlands Honda - Columbia, SC

• Inbound and outbound calls Make service appointments

• Resolve conflicts with customers Maintains and regularly updates customer database

• Post sales activities and phone call follow-ups from call back report

• Identifies new customers using resources available

Office Manager Dynasty Inc

Columbia, SC

• Maintain inventory accurately Strong organizational and problem solving skills

• Create and maintain employee's schedules, payroll Store supervisor in management's absence Sustain records and documentation

• Precept new employees Protract front-end operations

• Retain payroll and schedules

• Answering in and outbound calls

Customer Service Representative,

Inbound Call Center

Palmetto GBA, - Columbia, SC


• Customer Service Associate for Medicare Program Tier I

• Explain benefits Enroll customers in Medicare prescription drug plans

• Work with Management team in developing new system leveraged Processes

• reporting enhancements Analyzes and investigates.

• Provides explanations and interpretations within area of expertise

• Refer customers to appropriate programs or services


Correctional officer 1


●Enforce rules and regulations inside of prison

●Supervise daily task and chores of inmates

●Search inmates for contraband and illegal items

●Report positive and negative inmate conduct to supervisor

●Escort inmates between institutions and public appearances

●Maintain proper log and accurate information rosters on inmate daily behaviors and activities

●Hourly checks on inmates in cells at night to verify health and only authorized activities being completed

●Make sure all inmates are ready for scheduled work positions the following morning


Network Systems Administration

ITT Technology Institute - Columbia, SC

2011 to 2013

Diploma in General Education

Richland Northeast High School - Columbia, SC

1994 to 1999


Certification of Completion

Oracle 12c OCP 1ZO-062 Installation and Administration

Certification of Completion

Oracle 12c OCP 1ZO-061 SQL Fundamentals

Certification of Completion

Oracle Database 11g Certified Associate(OCA)Fundamentals and Admin

Certification of Completion

Microsoft 70-461 Querying SQL Server 2012

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