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Customer Service Accounting

Plain City, Ohio, 43064, United States
August 29, 2018

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**** ********* *****, ***** ****, OH, 43064 C: 515-***-****


An accomplishment, highly motivated, and independent professional with 15+ years of experience in accounting field is seeking a career opportunity. where extensive in Account Reconciliation, General Ledger Accounting, problem solving, and process improvement experience will be utilized to improve transactional, process, and system costs of the organization.


Team player, effective in multi-tasking, balancing priorities, working within tight deadlines, as an

effective team member/leader, and experienced in enhancing customer relations by providing customer

information and services. Able to adapt and provide leadership to and meet changing customer needs and

requirements, and build customer confidence in the results and information being provided. While

improving internal cost effectiveness by eliminating waste and other nonvalue steps in the process.


04/2017 to 01/2018 Assistant Accountant, Coresource - West Des Moines, IA

Job responsibilities include but not limited to completion of daily funding for

banking payments and commission requests from clients and other departments,

process claim checks, process billing and commission statements, maintenance of

group rates, and research customer complaints. Special duties included creation and

testing of new procedures and commission applications for brokers and agencies,

maintenance of broker records and license system and preform peer reviews.

10/2008 to 08/2016 Accountant

Holmes Murphy & Associates West Des Moines, IA

Job responsibilities include but not limited to processing of direct bill, and agency bill commissions, accounts payable and accounts receivable, daily

update of cash receipt spreadsheets, complete data and prepare a variety of reports, journal entries, perform a variety of general accounting support tasks, reconcile and resolve accounting records/discrepancies, verification of policies expiration dates

and coverage, request account managers to setup new policies or renew

existing policy, import data to agency management system, and provide

customer service. Reviewed outsourced international accounting work and integrated into company and customer reports.

08/2005 to 10/2008 Accountant

Nellis Management Company Urbandale, IA

Job responsibilities include accounts payable, bank reconciliation, reconcile credit card account, expense reimbursement, set up new vendors, issue 1099s to vendor, monthly financial reports, period close journal entries, backup person for payroll for 500 employees, administrative duties for assigned restaurants, and customer service for 15 Fazoli’s and 37 Long John Silver’s Restaurants.

11/2004 to 08/2005 Bank Teller

West Bank West Des Moines, IA

Job responsibilities included night deposits, cash services, credit payments,

And customer service.


2004 General Accounting


Update accounting and computer skills to United States standards. Courses

included General Accounting and Computer programs including Microsoft

Office (Word, Excel, Access, and Power Point).

1995 Bachelor Degree: Economics and Accounting

Politexnicheskiy Institute Pjatigorsk, Stavropolsky, Russia


Microsoft Word, Excel, PowerPoint, Outlook Express, Microsoft Office, Microsoft Windows, Peachtree, and Great Plains, Sagitta, QuickBooks, Power Stepp, Cash, RegEd, Echo.


Natalia Boychenko MBA, CEBS,

Assistant Vice President / Shareholder

Holmes Murphy & Associates.

Phone 515-***-****

Leann DeJong, Accountant

Holmes Murphy & Associates.

Phone 515-***-****

Tina Scully, Billing Specialist

Lutheran Services in Iowa

Phone 515-***-****

Sherrie Colbert, Museum Director

Iowa Gold Star Military Museum

Phone 515-***-****

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