Engineer Customer Service

Orkhan Mustafayev

**.**.****

Ph: +994********* E-mail address:***.******@*****.***

Address: A.Mammadov street 11, flat 87. Data of Birth:23 June 1993 ATL Tech

**/**** - ******* ****, **********

Company support Ministry of Emergency Situations of Azerbaijan. Our work related with resolving daily computer, printers and some internet problems, setup PC, formatting, install drivers and all necessary programs. Eurodesign CSC / Aisgoc

01/2017 - 06/2018 Baku, Azerbaijan

Providing end client with IT support on a large well-known sport event resolving daily service desk problems with hardware and software, working close on solution of problems with networking and system infrastructure. Deploying and preparing hardware and software for client use. Managing IT team members (volunteers) on a venue, providing end user IT support on the venue both for critical and non-critical time period of the project, performing service desk related asset management and transmittal control. EDUCATION

Bachelor, Information

technologies and systems

Azerbaijan Architecture and

Construction University

09/2011 - 05/2015 Baku, Azerbaijan

LANGUAGES

Azerbaijani

Native

Russian

Native

English

Intermediate

STRENGTHS

Skills

• MS Windows XP / 7 / 8 .1 / 10

• MS Office

• Active Directory

• DHCP

• Microsoft Service Manager Console

• LAN/WAN

• VLAN

• RIP, OSPF, EIGRP

• CISCO Router configuration (basic)

• CISCO Switch configuration (basic)

IT Support Engineer

IT Support Engineer

IT EXPERIENCE

IT EXPERIENCE

Eurodesign CSC / Begoc

05/2015 - 07/2015 Baku, Azerbaijan

Providing 2nd line technical support, answering support queries via phone, email and ticket allocation;

Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system and network problems, diagnosing, and solving hardware/software faults;

Following written instructions to repair a fault or set up a system; Following established procedures to detect, diagnose, and report all application related problems with clients;

Providing technical user and operational support for the client environment;

Deploying equipment at Equipment Deployment Centre as per the installation instructions.

VOLUNTEERING

Customer Support Specialist

Asan Service

07/2016 - 09/2016

ASAN service (Azerbaijani: ASAN xidmət) is a state agency for government services to citizens of Azerbaijan. The agency's goal is to make services more easily accessible to citizens using modern technology. The acronym “ASAN” stands for “Azerbaijan Service and Assessment Network”. STRENGTHS

Key competencies

Learning skills

• Customer service orientation

• Problem analysis

• Problem-solving

• Adaptability

• Team interaction

• Planning and organizing

• Attention to detail

• Stress tolerance

IT Help Desk

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