Alicia Cox

Jonesboro, GA *****

ac6ump@r.postjobfree.com

678-***-****

To apply my impeccable communication skills and proven ability to meet department goals in a fast- paced call center environment.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated

April 2018 to Present

Assisted customers with their account's,set up,product information 50 to 60 inbound and outbound calls.Provided excellent customer service.

CSR - Customer Service Representative

Delta Dental - Alpharetta, GA

May 2017 to August 2017

Assisted customers with billing,researching compensation and benefits policies and plans. Ensuring compensation and benefits plans are cost-effective and competitive,cancellations, claims. Enrolled members in coverage.Provided excellent customer service. 80 to 100 inbound as well outbound daily. Documenting customers interactions in computer system,multitasking and time management abilities. Travel Counselor

American Express - Lawrenceville, GA

February 2016 to October 2016

Travel, Transportation and Tourism

Assisted customers with reservations, cancellations, upselling travel packages, worked queues, provided excellent communications skills,worked different programs,multitasked and a team player took between 20 to 30 inbound as well as outbound calls daily. Customer Service Representative

Breakaway Loyalty - Atlanta, GA

August 2014 to October 2016

Travel, Transportation and Tourism

Assisted cardmembers with booking all travel needs,redeemed rewards points, cancellations, provided excellent customer service, verbal commutations, worked with multiple programs.Worked queues and PNR's.50 to 60 inbound calls daily.

Call Center Representative

Intergy - Atlanta, GA

August 2010 to June 2014

Call Center Rep in a busy and quick pace call center environment delivered a broad range of customer service inquiries. Received 100 to 150 inbound calls daily. Present assistance by addressing the wants of business and residential buyers.Explain monthly statements, resolve billing troubles, track missing deposits, order supplies, refund overcharges.multi-tasked between diffusing calls and computer work. Customer Support, Customer Care,

Education

General

Northwestern High School - Detroit, MI

August 1994 to May 1997

Skills

Call Center, Customer Service, CSR, Customer Support, Customer Care Additional Information

SKILLS

30 wpm Intermediate

Great attention to detail Expert

Multi-tasking Expert

Customer Care Expert

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