Customer Service Representative
Resume:
Alicia Cox
Jonesboro, GA *****
***********@*****.***
To apply my impeccable communication skills and proven ability to meet department goals in a fast- paced call center environment.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sykes Enterprises, Incorporated
April 2018 to Present
Assisted customers with their account's,set up,product information 50 to 60 inbound and outbound calls.Provided excellent customer service.
CSR - Customer Service Representative
Delta Dental - Alpharetta, GA
May 2017 to August 2017
Assisted customers with billing,researching compensation and benefits policies and plans. Ensuring compensation and benefits plans are cost-effective and competitive,cancellations, claims. Enrolled members in coverage.Provided excellent customer service. 80 to 100 inbound as well outbound daily. Documenting customers interactions in computer system,multitasking and time management abilities. Travel Counselor
American Express - Lawrenceville, GA
February 2016 to October 2016
Travel, Transportation and Tourism
Assisted customers with reservations, cancellations, upselling travel packages, worked queues, provided excellent communications skills,worked different programs,multitasked and a team player took between 20 to 30 inbound as well as outbound calls daily. Customer Service Representative
Breakaway Loyalty - Atlanta, GA
August 2014 to October 2016
Travel, Transportation and Tourism
Assisted cardmembers with booking all travel needs,redeemed rewards points, cancellations, provided excellent customer service, verbal commutations, worked with multiple programs.Worked queues and PNR's.50 to 60 inbound calls daily.
Call Center Representative
Intergy - Atlanta, GA
August 2010 to June 2014
Call Center Rep in a busy and quick pace call center environment delivered a broad range of customer service inquiries. Received 100 to 150 inbound calls daily. Present assistance by addressing the wants of business and residential buyers.Explain monthly statements, resolve billing troubles, track missing deposits, order supplies, refund overcharges.multi-tasked between diffusing calls and computer work. Customer Support, Customer Care,
Education
General
Northwestern High School - Detroit, MI
August 1994 to May 1997
Skills
Call Center, Customer Service, CSR, Customer Support, Customer Care Additional Information
SKILLS
30 wpm Intermediate
Great attention to detail Expert
Multi-tasking Expert
Customer Care Expert
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