Program Support

CERTIFICATIONS

CICM, ****; Configuration Management Training Foundation, Tysons Corner, Virginia

EDUCATION:

Diploma, Fairley High School, Memphis, Tennessee

BRIEF SUMMARY DESCRIPTION OF CONTRACT AND FEDERAL SUPPORT:

20+ years of program and project support experience on multimillion dollar and complex contracts for the Federal Government. Hands on "cradle to grave" experience from pre-award to post contract award. Specialized experience includes Acquisition Administration and Document Management. 2 years of cross training for experience with general, international, and Amazon mail processing as a clerk within the United States Postal Service. Non-Active Secret Security Clearance - May 2002 through October 2010 via Defense Security Service; as required by position.

PROFESSIONAL EXPERIENCE:

NON-TRADITIONAL FULL-TIME (NTFT) CLERK 4/2018- Present

• Handle and process customer purchases and returns relating to products and services and may use a point of sale system.

• Rent post office boxes, receive rental payments, conduct reference checks, and complete related forms.

• Follow a variety of clerical duties in mail processing and retail/customer services to support day to day operations such as maintaining a sufficient inventory of and selling stamps, stamped paper, other retail products and services.

• Ensure display, selling areas, work stations, and storage areas are presentable to customers.

• Distribute primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.

• Follow established safe work methods, procedures and safety precautions while performing all duties.

• Perform close-out duties (i.e., collect and count end-of-day cash, process bank deposit, process and label mail for driver pick up, etc.) at the end of the day as needed.

• Accept and deliver packages and accountable mail.

• Issue and cash domestic postal money orders.

• Conduct product inventories by counting items on hand.

• Maintain appearance of store by setting up, arranging, and replenishing displays and merchandise racks.

PART-TIME FLEXIBLE CLERK 10/2017- 4/2018

• Adhered to a variety of clerical duties in mail processing and retail/customer services to support day to day operations; such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services.

• Performed close-out duties (i.e., collect and count end-of-day cash, process bank deposit, process and label mail for driver pick up, etc.) at the end of the day as needed.

• Accepted and delivered packages and accountable mail.

• Issued and cashed foreign and domestic postal money orders.

• Accepted and responded to customer claims and inquiries.

• Provided information to the public regarding postal regulations.

• Greet customers and explain store layout to determine special interests and refer to sales and promotional programs.

• Offered assistance in product selection and answer customer inquiries when needed.

• Handled and process customer purchases and returns relating to products and services and may use a point of sale system.

• Assisted customers with transactions.

• Maintained appearance of store by setting up, arranging, and replenishing displays and merchandise racks.

• Ensured display, selling areas, work stations, and storage areas are presentable to customers.

• Conducted product inventories by counting items on hand.

• Attached and removed security devices.

• Verified and recorded sales floor inventory and shrinkage.

• Rented post office boxes, received rental payments, conducted reference checks, and completed related forms.

• Assigned and cleared accountable items.

• Followed established safe work methods, procedures and safety precautions while performing all duties.

POSTAL SUPPORT EMPLOYEE, SALES & SERVICE 4/2016 - 10/2017

DISTRIBUTION ASSOCIATE POOL CLERK

• Traveled to various post offices with a 206 or 207 zip code to perform any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services.

• Accepted and processed Amazon packages to designated destinations solely for Sunday and Holiday delivery.

• Maintained appearance of store by setting up, arranging, and replenishing displays and merchandise racks

• Accepted and responded to customer claims and inquiries.

• Greeted customers and explained store layout to determine special interests and refer to sales and promotional programs.

• Offered assistance in product selection and answered customer inquiries when needed.

• Rented post office boxes, received rental payments, conducted reference checks, and completed related forms.

• Checked identification of customers for pick-up of certified, registered, and signature requested letters and parcels to prevent unauthorized delivery.

UNEMPLOYED 11/2015 - 4/2016

POSTAL CITY CARRIER ASSISTANT 10/2015- 11/2015

• Delivered and collected mail on foot or by vehicle in a prescribed area, picking up additional mail from relay boxes as needed.

• Collected mail from street letter boxes and accepted letters for mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.

• Route or case all classes of mail in sequence of delivery along an established route.

• Rearranged and relabeled cases as required.

• Withdrew mail from the distribution case and prepared it in sequence for efficient delivery independently or by another carrier along an established route.

• Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.

• Handled undeliverable mail in accordance with established procedures.

• Used portable electronic scanner as instructed.

• Delivered and collected charges on customs, postage-due, and C.O.D. mail matter.

• Delivered and obtained receipts for registered and certain insured mail.

• Deposited in the post office, mail collected on the route upon returning from the route.

• Checked and corrected, if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

• Furnished customers with postal information and provided change of address cards and other postal forms as needed.

• Reported to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

• Worked professionally with other employees in the office.

UNEMPLOYED 11/2014 - 10/2015

OFFICE COORDINATOR/EXECUTIVE ADMINISTRATIVE 10/2012 – 11/2014

SUPPORT

• Supported the National Oceanic Atmospheric Administration (NOAA), Systems Engineering Integrated Division (SEID) and Technology, Planning and Integration for Observation (TPIO) Directors, and over 40 staff members.

• Monitored the project document management system for accurate updates.

• Tracked configuration item changes and configuration change request forms.

• Responded to and participated in the SEID review, coordination, and final tracking of key organization action items.

• Maintained Contract files.

• Discreetly organized and set-up staff interviews for the TPIO program office.

• Coordinated and processed local, domestic, and foreign travel for government personnel.

• Monitored Time and Attendance to insure accuracy and completion for government personnel.

• Ordered and maintained inventory of equipment and office supplies.

• Provided executive level support as needed to accomplish contractual tasks and maintain an efficient work environment

ACCOMPLISHMENTS:

• Partnered with the configuration manager from the NOAA, TPIO project partner, USGS, for the instrumental development and completion of a seamless change request process for critical documentation with stakeholders.

• Contributed to the successful completion of 70 site surveys within a 6-month timeline as a Survey Facilitator with the critical coordination of logistics on the NOAA Observing System Integrated Analysis (NOSIA) II team.

UNEMPLOYED 2/2012 - 9/2012

PROJECT SUPPORT SPECIALIST 9/2011 – 1/2012

• Coordinated and maintained calendars for the NOAA Chief Financial Officer/Chief Administrative Officer and Deputy.

• Compiled and distributed minutes from in-person meetings.

• Organized and scheduled new-hire interviews for the Budget and Evaluation Branch Chief.

• Performed periodic checks for copier management and other broad range administrative support tasks.

• Available to attend meetings at the National Aeronautics and Space Administration (NASA), Goddard Space Flight Center for Administrative support if required.

• Tracked configuration item changes and configuration change request forms.

ACCOMPLISHMENT:

• Received a verbal commendation from a NOAA Senior Management Customer for poise in what was recognized as a critical role with multiple responsibilities and high expectations in customer service and scheduling.

UNEMPLOYED 7/2011 – 9/2011

DOCUMENTATION MANAGEMENT SPECIALIST IV 11/2010 - 6/2011

• Retrieved, distributed, and maintained data and documentation for the NASA Goddard, Joint Polar Satellite System Program Ground and Spacecraft Divisions.

• Maintained document storage of submittals from the primary program contractors and sub-contractors.

• Attended weekly flight staff meetings for progress updates and schedules.

• As the Document Management Officer for the Management Information System program tool; cataloged, maintained, and distributed documents evaluated through the data item description deliverable process.

PROGRAM SUPPORT SPECIALIST 9/2007 - 10/2010

• Served as the Risk Management (RM) Administrator on the NOAA, National Polar-orbiting Observation Environmental Satellite Systems (NPOESS), Integrated Program Office (IPO), RM Team.

• Setup and coordinated the NPOESS program Award Fee evaluations with key program personnel.

• Attended technical review meetings as administrative support for the Systems Engineering (SE) Division.

• Primary POC to scan paper documents for distribution and storage.

• Participated in Data Sharing Oversight Council (DSOC) telecom discussions with the prime contractor for progress updates and schedules.

• Program coordinator for the web-based collaborative tool, eRoom.

• Traveled as administrative support to conferences, meetings, and other venues.

• Served as the document manager for the SE Division.

• Effectively cataloged, tracked, and maintained storage and security of documents evaluated through the program public release process.

ACCOMPLISHMENTS:

• Awarded an Extra Mile Award from Riverside Technology inc. for outstanding results beyond expectations.

• Received a Letter of Appreciation in recognition for exceeding company objectives, based on the hours and days spent processing large amounts of documentation that were critical to the program objective.

DATA MANAGER 5/2000 – 9/2007

• Trained over 20 reviewers on the procedures to evaluate and select the prime NOAA NPOESS contractor.

• eRoom program coordinator.

• Administrative support for technical review meetings.

• Participated in DSOC discussions.

• Primary POC to scan paper documents for distribution and storage.

• Primary contact for electronic duplication/scanning.

• Processed General Dynamics Advanced Information Systems (GDAIS) Task 8 expense reports prior to program management submittal.

• Coordinated domestic travel as needed.

• Monitored, received, manipulated, disseminated, and managed large volumes of data in various formats (including databases).

• Cataloged, tracked, maintained storage and security of documents for public release.

• Managed and maintained program contract binders, ensuring all were updated with the latest contract modifications.

• Managed and maintained electronic and hard volume libraries.

• Served as the Document Manager for the Operations and Support and Ground Systems Division Integrated Product Teams.

ACCOMPLISHMENTS:

• Awarded a Certificate of Appreciation for Outstanding Service

• Received a Letter of Commendation in Recognition of Superior Effort and Results for the accurate data input and handling gigabytes documentation during the prime contractor selection process.

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