Summary:

Bilingual English & Spanish

Customer Service

Data Entry

Quality Assurance

Intermediate Python, HTML, CCS, Excel, C++

Word, PowerPoint, Excel, Access, Outlook

Education:

DeVry University, San Diego, CA. B.S Technical Management - Finance

Currently pursuing Computer Science Degree

Professional Experience:

S2 Services Rapiscan San Juan, PR November 2014 – September 2015

Operator

Reviewed X-ray images to analyze cargo content and detect contraband, unauthorized merchandise, or illegal items.

Worked in conjunction with the Ports Authority and Government of Puerto Rico representatives to report suspicious findings to pertinent authorities.

Directed commercial vehicle traffic and instructed drivers on the procedures to follow when dealing with the machinery in order to ensure a proper, clear image of the container’s cargo.

Internal Revenue Service, Guaynabo, PR November 2013-July 2014

Seasonal Contact Representative

Provided technical assistance to individuals through courteous and professional telephone interaction in a dynamic call center environment;

Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

Secured, analyzed and protected sensitive personal and financial information;

Made determinations and used sound judgment to resolve taxpayer disputes and delinquency issues; analyzed, and evaluated information involving the research of computerized records on multiple database systems using proprietary software.

Assisted and advised immigrants on procedures to obtain and check the status of individual taxpayer identification numbers.

Altegra Health, Guaynabo PR July 2012-June 2013

Data Entry/Project Coordinator/Mail inspection

Input private health information from scanned documents into electronic database forms using data entry skills.

Developed and trained others on new techniques to improve the efficiency of data entry activities on site.

Created and updated data analysis reports on call center, data entry, and medical coding production by the teams using excel.

Sorted and inspected outgoing mail and documentation for over 20 agents to verify adherence and compliance to policies and regulations of Private Health Information (PHI), Personable Identifiable Information (PII), and The Health Insurance Portability and Accountability Act (HIPPA) laws as well as Quality Assurance of documentation.

SkyWest Airlines, San Diego, CA October 2009-December 2011

Ramp Agent

Marshaled the planes from the taxiway into designated parking spots/jet way.

Loaded/Unloaded baggage, package delivery, company mail/material.

Escorted and assisted passengers through secured areas of the ramp/airport

Serviced aircraft: lavatory service, potable water, ice, ground-power, jet start.

Instructed and informed passengers on boarding procedures and safety advisories while on the ramp.

United States Navy, San Diego, CA July 2005-July 2012

Master at Arms/Petty Officer 2nd Class

Responsible for the set up of entry control points, provided security and enforced anti-terrorism/force protection measures to protects high value assets and emergency security augmentation on U.S. ships at sea and on foreign ports.

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises at public events sponsored by the Navy.

Operated detecting devices to screen individuals, and vehicles to prevent passage of prohibited articles into restricted areas.

Interacted with the general public and other military personnel, answered questions regarding general information about base events, safety procedures.

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