Customer Service Representative

Linda R. Johnson

*** **** ******* **.

Dallas, Georgia 30157

678-***-****)

SUMMARY OF QUALIFICATIONS -EXECUTIVE/ADMINISTRATIVE

■Proficient Typist ■Travel Arrangements ■Travel Expense Reports ■Microsoft Excel

■Microsoft Word ■Meeting Scheduling ■Appointment Scheduling ■Keystrokes 9,500

■Microsoft Outlook ■High Volume Phone Calls ■Word Perfect ■Data Entry

■Microsoft Power Point

Dependable professional with twenty years of diverse experience providing administrative support to executive level management. My strongest area is accommodating deadlines with the highest level of accuracy and enjoy a multi-fold of responsibilities, as well as, working with the public. Extremely eager to learn and willing to accept new challenges. Focus-driven team player with the capability of also working independently with little to no supervision. Certificate in Managing Your Team.

Richard J. Hughes Justice Complex- Executive Secretary I-Confidential 2001-2004

■Executive support to the Chief of Family Practice Division, Children in Court Coordinator and the Assistant Director of Family Practice Division

■Finalizing arrangement for meetings, (securing locations, refreshments, parking, sending notices, confirming attendees)

■Creating brochures, tables, charts, memos

■Revising manuals, maintaining and updating rosters lists, labels for committees conferences and family teams

■Preparing interviews folders for applicants and sending out non-acceptance letters to applicants

■Monitor the Family Division budget and keeping Division informed with financial spending

■Preparing monthly statistical records on the FN/FC reports

■Monitor pending legislation and internal judiciary fiscal notes

■Prepared monthly slip opinions for 43 judges

■Answering the phone

■Problem solving in tracking lost packages of drug cups to counties

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Linda R. Johnson

Educational Testing Service- Staff Assistant 2000-2001

■Entering database on training classes

■Creating charts, booklets

■Revising presentations and manuals for training classes

■Doing follow-up calls on scheduling workshops

■Communicating with outside vendors for items needed for workshops

■Establishing and maintaining a filing system

■Assisted as a Customer Service Representative in the Call Center for SAT Scheduling

Willingboro High School- Secretary to the Vice Principal 1999-2000

■Typing letters, memos

■Charts, tables

■Distributing mail for a staff and faculty of 180 personnel

■Answering the phone

■Scheduling appointments for interviews for applicants

■Faxing and copying

EDUCATION

1977-1978 Queensboro Community College

Secretarial Science

Business Law

1974-1977 Andrew Jackson High

Secretarial Science

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