MICHAEL P TRICOSKI

West Chester, PA 484-***-****; m ac6ukg@r.postjobfree.com

EXPERIENCED CUSTOMER CARE PROFESSIONAL

Proven Customer Service Excellence; Experienced Project Manager with proven ability to manage multiple business priorities; Previously recognized for outstanding Account Management CAREER HISTORY

THE VANGUARD GROUP; RANDSTAD CONTRACTOR, Malvern, PA 2015–Present CLIENT RELATIONSHIP ASSOCIATE / ENROLLMENTS

Engage with investors promptly and accurately; support incoming account service inquiries:

● Evaluate individual needs and client scenarios

● Provide client solutions in a timely and efficient manner in accordance with company policies and procedures

● Consistently ensure clients are supported with a professional and superior customer service experience Processing Contractor with Enrollments Team

● Personal Advisor Services (PAS) enrollment request processing

● Master account updates

● VAST maintenance

CORAM HEALTHCARE AND INFUSION CARE; West Chester, PA 2013–2015 COURIER/DRIVER INDEPENDENT CONTRACTOR; PREFERRED VENDOR Responsible for timely and efficient delivery of pharmaceuticals, medical equipment and supplies directly to patients in the Philadelphia region

Provided patients and caregivers training for set-up and operation of feeding pumps/tubes Achieved Preferred Vendor status with both Coram Healthcare and Infusion Care WILKINSON & ASSOCIATES; Phoenixville, PA 2005–2006 INSTRUMENT OPERATOR

Responsible for collection and provision of field data

● Trimble Series 5600 Survey Instrumentation

● Primary survey types performed include BLT, ALTA, and As Builts o Boundary location

o Topography

Coordinated with Civil Engineers, Drafting Team and Land Surveyors to ensure accurate and sufficient information

COMMERCIAL FLOORING SYSTEMS; Montgomeryville, PA 2002–2004 SALES/PROJECT MANAGER, ESTIMATOR

Project Management

● Proposal and bid preparation

● Estimating

● Field measurement

● Blue-print take-offs

● Order management

Liaison between Sales and Operations teams

CAREER HISTORY Continued

SHAW CONTRACT FLOORING, A BERKSHIRE-HATHAWAY COMPANY; King of Prussia, PA 2000–2001 SALES/PROJECT MANAGER, ESTIMATOR

Developed key contacts and relationships with General Contractors, Interior Design professionals, Property Managers, and end-users for installation of carpet and resilient flooring:

● Proposal and bid preparation

● Estimating

● Field measurement

● Blue-print take-offs

Project Management:

● Coordination with other construction trades

● Proactive prevention/resolution of on-site challenges

● Order tracking

Responsible for project profitability and on-time completion FRANKLIN FLOORING; Limerick, PA 1999–2000

GENERAL MANAGER/PROJECT MANAGER, ESTIMATOR

Managed operations; achieved unprecedented growth with sales reaching ~$2 million in 2000

● Project Management of union and non-union projects

● Estimating, blue-print take-offs, field measurement, and preparation of pricing for bids and proposals

● Project Resourcing:

o Assigned, coordinated, and scheduled projects

o Staffed sub-contractors for projects

● Managed daily activities of the warehouse

● Key contact for Customers, General Contractors and Installers KEYSTONE COCA-COLA BOTTLING COMPANY; Reading, PA 1989–1998 ACCOUNT MANAGER

Presented Sales and Marketing programs to Key Accounts:

● Mass merchandisers

● Convenience stores

● Independents and other uncategorized business and retail outlets Customer/Account Management:

● Merchandising

● Establishing new accounts

● Coordinating deliveries

● Implementing product promotions/campaigns

● Managing inventories

● Maintaining strong customer relationships

Numerous awards and recognition for sales and customer excellence EDUCATION AND INTERESTS

EDUCATION: BACHELORS OF SCIENCE, BUSINESS ADMINISTRATION – MANAGEMENT; Bloomsburg University, Bloomsburg, PA INTERESTS: TWO TIME BOSTON MARATHON FINISHER; P ersonal Best time achieved

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