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Engineer Project

Houston, Texas, United States
August 28, 2018

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***** Summerfair Ct Houston, Texas 77044 314-***-****

* ****

Career Profile

IT professional with demonstrated experience in leading a full spectrum of project development and implementation. Highly analytical with expertise in providing comprehensive network and system analyses, detail design, as well as development and integration of operating policies and short or long-term plans. Exposure in diverse areas related to system development, including: requirement definition and evaluation, design, architecture, full system construction, testing, and support. Exceptional project leader with the ability to coordinate and administer all facets of project-based management while motivating teams. Exemplified results driven performance in environments where functional responsibilities are aligned to business strategies. AREAS OF EXPERTISE

Engineering Management

Business Continuity Planning

Systems Migrations

Network Infrastructure

Budget Administration

Project Management

Internal Business Support

Team Leadership


Project Manager, Sanibel Unlimited St. Louis, MO & Houston, TX May 2005-Present

● Assumed general project management duties, including: administering cost, quality, and schedule of home restoration projects in excess of $120K and on-site restoration process.

● Managed project requests for information and proposals as well as contractor selection.

● Controlled corporate finances, particularly development budget to ensure rational allocation of funds and successful project completion.

● Oversaw project schedules to ensure compliance with critical-path and timely completion of restoration projects. Unix Dispatcher, IBM Columbia, MO & Houston, TX Sept 2012–Dec 2016

● Monitored native account IPC ticketing systems and incoming work queues for new tickets and created work orders in the GDF ISM Dispatch tool.

● Reviewed the ticket description and severity and segmented the work orders into various buckets based on complexity and amount of time required to resolve.

● Created work orders for the steady state activities that needed to be performed by the Pool.

● Assigned high severity work orders to technicians within the team for immediate attention

● Created a batch of work orders from a bucket equal to a standard amount of time, assigning them to an appropriately skilled technician who was available to perform the work.

● Monitored all open work orders for exceptional volume or those that are at risk of going out of criteria and initiated a Swing or Hand-off or escalation to get resources to handle the work orders.

● Pulled daily measurements in order to track performance and quality of the Pool.

● During on-shift hours, completed urgent calls to the on-call hot pager, created work orders, and assigned the responsible technician.

● Updated the visual performance board(s) for the team and reported to the team issues within the daily cadence.

Unix Technical Support Specialist, IBM Columbia, MO Nov 2010-Sept 2012

● Supported problem & change tickets for client servers that involved problem determination & implementation of changes to hardware and/or software. Provided intermediate/Level 2 support.

● Worked to standardize repeatable tasks & steps across multiple accounts within a team while providing coaching and mentoring to junior team members. Created documentation or scripts that were be used to solve similar problems in the future.

● Responsible for implementing changes to the clients’ environment.

● Participated at least once a day in cadence discussion on issues or challenges; and received troubleshooting input from team members.

Midrange Implementation Manager, AT&T St. Louis, MO Jul 2002-Aug 2007

● Functioned as a team leader for the Mid-Range Regional Operations Control Center.

● Offered 24/7 centralized midrange system monitoring services to IT and non-IT organizations throughout a 13- state region, as well as surveillance assistance on system hardware, operating systems, databases, applications, and networks utilizing company software tools.

● Administered Tier 1.5 troubleshooting, problem-solving, and recovery of all Unix, Tandem, and NT systems.

● Provided solutions and responded to server issues as a specialist.

● Demonstrated expertise in identifying technical problems and provided accurate resolutions on existing issues. Network Engineer, Sprint Overland Park, KS & Reston, VA Jun 2001-Jul 2002

● Developed, assessed, and established routes to ensure uninterrupted connection via utilization company software.


• 13930 Summerfair Ct Houston, Texas 77044 314-***-**** 2 Page

● Actively involved with high-level network related responsibilities, such as network architecture, design, device selection, and policies.

● Presented innovative designed routes utilizing MS Project and Visio.

● Directed maintenance of existing routes to ensure quality by using in-house software tools.

● Managed all network management duties for Long Distance Division of Sprint, from design through implementation and troubleshooting.

● Served as member of the Associate Engineer Program. Technical Intern, Ford Motor Company Allen Park, MI Summer 2000

● Facilitated cost analysis of project equipment needed for the Advanced Electronics and Telematics Division website.

● Investigated and evaluated similar competitor product performances for organizational website.

● Engaged in implementing and launching an organizational website utilizing FrontPage 2000, Microsoft Project, Access 2000, and Macromedia Fireworks 3.0.

Technical Intern, Ford Motor Company Dearborn, MI Summer 1999

● Administered testing and documentation of climate control module results.

● Conducted software validation based on pre-established method of procedures.

● Developed user interface screens (UIR) in performing tests.

● Supported the climate control engineering staff in wiring of modules. EDUCATION

Bachelor of Science in Management Information Systems, Minor in Computer Science, 2001 Missouri Science and Technology (Formerly: University of Missouri) Rolla, MO Associate of Arts in General Transfer Studies, Minor in Engineering, 1997 St. Louis Community College Florissant Valley, MA PROFESSIONAL DEVELOPMENT

HP Systems Administrator Training

SUN Systems Administrator Training

IBM Systems Administrator Training

Nortel Networks Passport Carrier-IP Program (Certificate of Completion) Associate Engineer Program Specialized Trainings:

Telephony and Data Communications

X.25/Frame Relay

LANs and Bridging

Evolving Internet Protocol and DSL Technologies

HP Analyzer, Routing, TCP/IP and Remote


SONET and ATM Protocols

Packet Data Network Management

Troubleshooting Data Networks

ION and Data Network Design


National Society of Black Engineers (NSBE), Treasurer Florissant Valley Basketball Team, Team Captain


Emerson Electric Engineering Scholarship

University of Missouri- Rolla Alumni Scholarship

University of Missouri- Rolla Minority Engineering Program Scholarship University of Missouri- Rolla Transfer Scholar


Operating Systems UNIX, Microsoft Windows, Linux, Mac OS X Software C++, C, Turbo Pascal, Fortran 77, COBOL, SAS, Windows based C programming and Middleware

Applications Microsoft Office, WordPerfect, MathCAD, and Assembly

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