Customer Service Sales
Resume:
ADRIAN DOGAN
CUSTOMER SERVICE REP
FRIDLEY,MN 55432
*********@*****.***
LOOKING FOR A JOB IN CUSTOMER SERVICE OR CALL CENTER. TO HELP AND MAKE PEOPLE HAPPY. THAT MY GOAL IN LIFE..
MAIN’L SYSTEM.. PCA WORKER. BROOKLYN CENTER,MN
AUGUST 2016 - PRESENT
● Assist with Toileting
● Skin care to maintain the health of the skin
● Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning
● Respiratory assistance
● Transfers and ambulation
● Bathing, grooming and hair washing necessary for personal hygiene
● Turning and position of the client(s)
● Assistance with medication per parent direction.
● Application and maintenance of prosthetics and orthotics
● Dressing or undressing of the client(s)
● Assistance with eating, meal preparation and grocery shopping
● Accompanying to medical appointments
● Assisting, monitoring or prompting the client to complete the above items
● Redirection, monitoring and observation that are integral part of a personal care plan in the above items
● Redirection and intervention for behavior, including observation and monitoring
● Interventions for seizure disorders if the client has had a seizure in the past three (3) months
● Incidental household services that are an integral part of a personal care plan in the above items
● Appropriate reporting of changes in client status. I.C SYSTEM ..CUSTOMER SERVICE REP. SHOREVIEW,MN
OCTOBER 2016 -DECEMBER 2016
● The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
● Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
● Accountable for reducing delinquency for assigned accounts.
● Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
● Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
● Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
● Establish and maintain effective and cooperative working relationships with dealers and sales
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FAMILY DOLLAR STORE, SHIFT MANAGER, BROOKLYN CENTER,MN NOVEMBER 2015-OCTOBER 2016
● Records and is accountable for store funds while running a shift. • Ensures all cash handing and cash register functions are performed in an accurate and consistant manner. • Coaches new hires through their learning. • Follows and directs others to follow store policies and procedures for operational flow at each station. • Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. • Organizes work throughout the store in a manner that facilitates efficient customer service. • Performs and directs other to complete the cleaning and operational tasks in accordance with the store Duty Rosters. • Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products. • Places orders and performs special projects to assist with shift operations. • Assist in store scheduling and adjusts staffing to meet store and business needs during shift. • Pre and Post shift - closing and ; i.e. preparing and serving menu items, or opening shift responsibilities • Assist Store staff as a Team Member • Other task and projects as assigned
EDUCATION
MANASSAS HIGH SCHOOL MEMPHIS,TENN
SEPT 1977- JUNE 1983
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