Administrative Assistance

AA Amber Anderson

903-***-**** E: *****************@*****.***

* **** *****, *********, ***** 75503

PROFESSIONAL Highly organized and detail~ oriented administrative professional with background in accounting and

SUMMARY finance. Knowledgeable in AR/AP, Microsoft Excel and Microsoft Word. Diligent and flexible with 60

hours of availability per week, including evenings and weekends.

SKILLS Customer service Computer literate

Issue resolution Goal-oriented

Detail-oriented Creative problem solver

Excellent work ethic Strong client relations

Active listening skills Positive and friendly

MS Windows proficient Trusted key holder

Quick learner Skilled problem solver

WORK HISTORY PART TIME PACKAGE CENTER SUPERVISOR 12/2015 to 08/2018

UPS Texarkana, Arkansas

Supported Chief Operating Officer with daily operational functions.

Kept track of all personnel in the field and all completed deliveries or delays.

Handled customer requests regarding shipping information and status updates

Ensured superior customer experience by addressing customer concerns, demonstrating empathy

and resolving problems on the spot.

Provided instruction, coaching and motivation to all employees during the shift.

Worked with the management team to implement the proper division of responsibilities.

Resolved all customer complaints in a professional manner while prioritizing customer

satisfaction.

Was hired as a temp and quickly made myself very useful by learning several positions so that I

was able to help in any area needed.

COLLECTIONS SPECIALIST 03/2013 to 04/2015

AutoSmart Acceptance Corp Texarkana, Texas

Maintained a high volume of calls to meet demands of busy group.

Applied training and persuasive communication strategies to overcome objections.

Monitored accounts for compliance with established payment plans.

Set up drafts and processed immediate payments.

Provided exceptional customer service on all calls while maintaining a calm and professional

demeanor in challenging circumstances.

Performed administrative tasks such as recordkeeping, writing correspondence and gathering

materials.

Followed up with customers to collect information and verify details.

GENERAL MANAGER/OWNER 05/2010 to 05/2013

2 Sisters Cleaning Service Texarkana, Texas

Cultivated and strengthened lasting client relationships.

Maintained project quality with a hands-on management style.

Negotiated and finalized contracts with new and existing customers.

Assisted with the creation of the marketing strategy and advertising initiatives that were used to

promote the facility to the public.

.

ACCOUNTS PAYABLE CLERK 03/2009 to 05/2010

KJS Resources, Inc. Wake Village, TX

Ensured vendor files were accurate and up-to-date to expedite payment processing.

Entered all invoices requiring payment via check or bank draft.

Verified vendor accounts by reconciling monthly statements and related transactions.

Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying

expense reports.

Collected and arranged information and entered details into computer database.

Prepared accurate financial statements at end of the quarter.

Performed administrative tasks such as recordkeeping, writing correspondence and gathering

materials.

ASSISTANT MANAGER 09/2007 to 05/2009

Sun Credit Texarkana, TX

Interacted with customers as they entered the store to determine what their needs were.

Immediately addressed problems with customers to promote quick and successful resolution.

Built relationships with customers to increase likelihood of repeat business.

Responded to customer concerns with friendly and knowledgeable service.

Fostered a positive work environment by consistently treating all employees and customers with

respect and consideration.

EDUCATION High School Diploma

Liberty Eylau High School, Texarkana Texas

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