Customer Service Manager

Profile

Motivated personable business professional seeking long term employment. Talent for quickly mastering technology, and acclimating to new surroundings as well as practices and policies. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of excellent customer service as well as time management abilities. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Previous Experience in the medical field while working as a volunteer at Chesapeake General Hospital on the mother and baby ward (1991-92). Also have taken classes in medical terminology.

Education

South University, Virginia Beach, VA

Associates in Criminal Justice/Psychology (currently enrolled)

Skills

Applications

MS Word, MS Excell, MS PowerPoint, MS Publisher, Adobe, Dreamweaver, Abacus, Choice Point, Accurint Abilities

Report Creation, Desktop Publishing, Inventory, Filing, Accounting & Book Keeping, Written Correspondence, General Office, Customer Service, Professional Presentations, Marketing, Sales, Property Management, Organizational abilities, customer collections, order of local and state police records, person searches, address verification, estimate and damage appraisal reviewing, claims set up and billing ( vehicle damage claims)

Work Experience

2018/ Current

Southern Lynnhaven GMC Buick Kia

Service Advisor

●Sales

●Customer service

●Filing

●Data Entry

●Compile customer information, VIN, address phone numbers, concerns etc

●Verify warranty information

●Build and maintain customer service records and relationships

●Scheduling

As part of the service team I am the primary point of contact with service customers. Daily duties included answering phones, customer service, ensuring customers were updated about their vehicles, calling extended warranty companies to set up claims as well as contacting dealer warranty administrators about OEM warranties vehicles. Daily appointment scheduling, maintaining maintenance records, quotes and handling variety of customer concerns and or questions. As the senior service advisor, I was responsible to ensuring that my coworkers followed our daily procedures, that any complaints were handled in a professional and efficient manner

2013/2017

Maaco Collision Repair and Auto Painting

Office Manager / Billing and Insurance Manger/ Parts Management

●Obtain insurance estimates

●Compile customer information, photos, estimates, payment forms and information ● Data Entry

●Filing

●Customer Relations

●Communicated effectively with managers, insurance service providers, vendors and insurance adjusters in regards to all aspects of the claims process (i.e estimate, supplemental and payments) ● Build, investigate, and bill claims for damages to motor vehicles, large and small .

The primary point of contact for insurance adjusters, customers and vendors with whom we deal with. Daily activities included checking email, receiving and sending faxes, compiling data for new claims from roadside call reports, accident reports sent in by dealers and also matching up estimates and photos with responsible parties by contacting dealers, renters and body shops to verify location of damage, extent and who was in possession of the vehicles when damages occurred,and so on. Accepting and checking in of auto parts from clips to bumpers, contacting the insured and non insurance customers in regards to the status of their vehicles on a regular basis.Assisting the owner with various aspects of accounts receivables, payables and human resources as needed. Interact with the phone company, and other employees in a formal capacity. Conducted training over safety materials and the proper usage of the newest estimating updates and insurance guidelines.

2012

Advantage Staffing

Avis/ Budget Group ( Truck Damage Investigator)

●Obtain rental and customer documents

●Compile extensive records and prepare for scanning

●Data Entry

●Filing

●Customer Relations

●Communicated effectively with maintenance managers, service providers, vendors and insurance adjusters in regards to claims

●Build, investigate, and bill claims for damages to BUDGET trucks. This included third party billings as well as primary renter billings.

I was one of 2 investigators for the entire NorthEast Region. Daily activities included checking email, receiving and sending faxes, compiling data for new claims from roadside call reports, accident reports sent in by dealers and also matching up estimates and photos with responsible parties by contacting dealers, renters and body shops to verify location of damage, extent and who was in possession of the truck when damages occurred,and so on.

2011

Morning Star Mini Storage,Virginia

Assistant Property Manager

●Greet Customers, friendly and outgoing and always in a professional and pleasant manner

●Filing, data entry, create customer accounts and retain confidentiality of their personal information in accordance with company, federal and local laws.

●Rental income receiving, crediting and also collections and auctions of delinquent units and accounts. ( according to company and state guidelines)

●Maintain appearance of property with daily walk through, clean out moved out units, clean flower beds and change reader boards.

●Weekly Market Analysis and promoting of the property and our services.

Daily activities included cleaning of rental units after move outs, cleaning of the office and lots, maintaining inventory of moving supplies and products.Rental of storage units, showing customers to various units, processing payments, data entry, filing, cash handling, answering phones, making collection calls and maintaining accurate records.

2006-2011

Shady Lady Lounge, NC

Bartender

●Customer service

●Sales/Marketing

●Open and closing shifts ( cash reconciliation)

●Cleaning and maintaining the appearance of the establishment

●Assist with schedule creation as well as analyzing staffing needs for special events

During my shifts I was accountable for daily cash receipts, customer service, memberships,membership renewals, restocking coolers with beers, waters, fruit for garnishes and other items as needed. Daily cleaning included and was not limited to the bathrooms,the dance floor, sweeping and mopping the back of the bar a well as the font, checking inventory levels for straws, napkins and washing glassware as needed and per NC health codes. Maintaining a safe and healthy work environment at all times. Customer service to include place orders for drinks, mixing the correct drinks, making change, interacting with the customers in a appropriate and efficient manners to ensure that their time at our establishment was pleasant, entertaining and comfortable.

References

Kelly Madsen : Morning Star Mini Storage ; Property Manager : Work # 757-***-**** Cell # 757-718-084 Known for 1 year. Previous employer / Supervisor

Lisa Giordano: Shady Lady Lounge; Manager : Cell/Work # 919-***-**** Known for 10 years, Previous Employer/ Supervisor

Jennifer Juhl : Avis / Budget Group; Northeast Damage Investigator : Cell: #717-***-**** Known for 5 Months, Coworker and Friend

Stacia J. Brown : friend/ Student Cell: 910-***-****

Known for 14 years

Todd Richardson : Southern Jeep Chrysler Dodge Fiat Service Manager cell # 757-***-****

Previous Manger at Southern GMC Buick Lincoln. Known for 6 months

Contact this candidate