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Customer Service Office Assistant and/or Clerical

Palmdale, California, United States
August 28, 2018

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June ****-June ****.

Jan ****-Sept ****


Laura Wood

**** ******* ****** ********, ** 93560

661-***-**** •


Seeking a clerical or office assistant position utilizing my experience and passion for customer service. Key Qualifications

● Over 5 years experience with clerical and office duties.

● Able to perform POS transactions.

● Able to create a positive impression about my company through efficient and professional interactions.

● A self-motivated and disciplined individual with a strong work ethic and proven track record.

● Dependable, personable, and dedicated to great customer engagements. Work Experience

Child Nutrition Assistant

West Side Union School District Lancaster, Ca 93536

● Greeted children and ensured they were receiving proper meals set forth by state guidelines that required a daily nutritional value per age and grade.

● Managed all student transactions and account information using One Source Application System.

● Answered the phone, updated student information and assisted with any concerns or disputes.

● Followed up with any concerns needing further review in person. Process Support Specialist II

Bank of America Inc. Lancaster, Ca 93534

● Supporting the servicing of mortgage loans.

● Dialer campaign outbound & inbound call handling.

● Quality control for time management per call.

● Processing modifications on default and/or non-defaulted loans.

● Documenting loan history.

● Responding to customer, investor and/or third party inquiries and problems.

● Researched and/or prepared modification documents.

● Analyze requests in accordance with established guidelines.

● Handling complex levels of transactions with limited supervision to complete tasks and duties. Education

High School Diploma

Lancaster High School


Noemi Bustamente 661-***-****

Christina Myles 661-***-****

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