Customer Service Project

Asghar Kazi, BCom

***, ********** **. *** ***,Toronto, ON, M1K 1R6, Cell: 647-***-****,

Skype: kaziasghar75, Email: ************@****.***

Summary and Accomplishments:

Business analyst with 3+ years experience. Strengths include data analysis, eliciting /documenting requirements and testing. Established leader with focus on project management, productive communications, and practical organization. Passionate about overcoming challenges and contributing to business success. Looking to expand on my current skill set via participating in challenging projects and learning through experiences with my team.

Led regulatory projects that resulted in new and innovative business processes while improving day to day transactions

Coordinated and lead analysis, prototyping, and documentation of a new Marketing Analytics Database that increased lead generation for the bank’s marketing team by three-fold.

Designed and delivered project documentation on a modern check processing and cancellation system which significantly improved speed to transaction.

Core Qualifications

Superb communication & demonstration skills

Requirements gathering / Tracing

In depth knowledge of methodologies

Excel spreadsheet / Graph modeling

Database administration

Scope / Project definition

Project management

Process improvements

Budgeting

User acceptance testing

User acceptance testing

Talented public speaker

Agile BA & Requirement

Stakeholder Management

Risk Analysis

Experience

Business Analyst March 2016 – July 2018

CIBC Bank – Downtown, Toronto, ON

Documented process flows and developed requirements for functional improvements

Planned and collaborated with vendors to build and implement a new database.

Developed and coordinated test cases and reports with testing team

Improved the collection of requirements through creation of a new format for the requirements tractability matrix document

Assisted top management in implementing user-friendly computer models to forecast long-range requirements with greater accuracy

Creating and presenting monthly detailed reports on project timeline, project metrics, project risks to upper management

Establish business analysis workflow, templates and standards

Elicited and documented business requirements into system functional

Closely managed requirements of key stakeholders and participating organization

Provided conceptual and logical data models and analyzed, improved and modeled business processes of customers

Provided consulting to officials and government executives

Review, investigate and take action on accounts per Requirement to Pay, Request for Information, Court Orders, Bankruptcy, Public Guardian and Trustee requests from Lawyers and Government Agencies

Coordinate with Branch Associates and Investment Advisors to respond to Government Agents, Customers and Lawyers through by phone, email and fax

Create, compile and review transaction reports or other data to ensure quality assurance of transactions

Provided consistent customer service to clients

Worked in a proactive approach with business partners and assisting them in meeting their goals.

Process Operations Analyst

Amazon - Canada April 2014 – February 2016

Accelerate the development & delivery of the Data Innovation with using Framework

Supporting governance processes framework and tools

Partner with business process analyst teams to prepare all necessary requirement for weekly executive review

Data Migration and Documenting the Operational Support

Process improvement & effective process by design

Managed stakeholder relations and workshops

Consulted on product quality, test scenarios and methodologies

Implemented system usability improvements

Accounting Consultant January 2011 – March 2013 Freelance Accountant Canada (part time)

Documents financial transactions by entering account information

Recommends financial actions by analyzing accounting options

Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports

Maintains accounting controls by preparing and recommending policies and procedures

Reconciles financial discrepancies by collecting and analyzing account information

Secures financial information by completing data base backupsanalysis to identify and

Professional Development

Business Analyst Tools and Techniques, University Of Toronto

Data & Analytics Requirements Elicitation Training, CIBC Bank

Requirements Traceability Matrix Innovation Training, CIBC Bank

Processing Professional Certification Program, CIBC Bank

Constructive Feedback Skills Development Workshop, CIBC Bank

Experienced with the following operating systems: Windows 2008/XP/7/8/10, UNIX Business

Through knowledge and background with the following modeling tools: MS Office Suite (Office, Excel, PowerPoint, Access, Project, MS Visio, Rational Rose)

Testing Tools: Win Runner, Load Runner

Databases: MS Access, MS SQL Server, SharePoint

Methodologies: Unified Modeling Language (UML), Rapid Application Development (RAD)

EDUCATION

Business Analyst Certification, University of Toronto, 2018

Accounting, Centennial College 2013

Bachelor of Commerce, National University, Bangladesh 1997

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