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Customer Service Desktop Support

Location:
Washington, District of Columbia, United States
Posted:
August 28, 2018

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Resume:

EXPERIENCE

OCTO HELPS, WASHINGTON DC ****-

Desktop Support Analyst

1.Serve as the first point of contact for customers seeking technical assistance over the phone or email

2.Perform remote troubleshooting through diagnostic techniques and pertinent questions

3.Determine the best solution based on the issue and details provided

4.by customers

5.Walk the customer through the problem-solving process

6.Direct unresolved issues to the next level of support personnel

7.Provide accurate information on IT products or services

8.Record events and problems and their resolution in logs

9.Follow-up and update customer status and information

10.Pass on any feedback or suggestions by customers to the appropriate internal team

11.Identify and suggest possible improvements on procedures

12.Handles confidential Government information

AFFINITY CLEANING LLC. CLINTON, MD 2014-2017

Office Manager

1.Processed, validate and distribute staff payroll

2.Coordinated schedules and maintain appointment book for the Owners

3.Maintained calendar for the Owner

4.Assisted with travel booking and coordination

5.Reviewed vendor statements in a timely manner and investigate any discrepancies regarding past due invoices and credits.

6.Entered payroll and HR data into the companies Lawson HRIS, including various HR, benefits, transportation and tax-related elections and deductions

7.Managed credit card receipts

8.Prepared annual Form 1099 mailings to vendors and

9.Made bank deposits, ran post office and office errands

10.Managed and ordered companies office supplies

11.Assist Company with any IT needs

EDUCATION

GYWNN PARK HIGH SCHOOL, BRANDYWINE MD, DIPOLMA 2013

General Studies

PRINCE GEORGES COOMUNITY COLLEGE, LARGO MD, DEGREE PENDING

Major – Nursing GPA 2.7

JOHNNAE MARSH

IT SPECIALIST

OBJECTIVE

To obtain a position that will allow me to enhance my skills/ experience and, provide an opportunity for continued growth and development.

SKILLS & ABILITIES

Diligent and detail oriented administrative / IT professional

Decision – making, organizing, independent judgement, critical thinking

Superior customer service skills

Well-developed analytical and organizational skills

Good mathematical skills

Proficient in Microsoft office ( Word, Access, Excel, Outlook, Explorer, and PowerPoint)

Experience with remedy force

VITALS

12119 Birchview Dr.

Clinton, MD 20735

T 240-***-****

E ac6uh7@r.postjobfree.com



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