Customer Service Desktop Support
Resume:
EXPERIENCE
OCTO HELPS, WASHINGTON DC ****-
Desktop Support Analyst
1.Serve as the first point of contact for customers seeking technical assistance over the phone or email
2.Perform remote troubleshooting through diagnostic techniques and pertinent questions
3.Determine the best solution based on the issue and details provided
4.by customers
5.Walk the customer through the problem-solving process
6.Direct unresolved issues to the next level of support personnel
7.Provide accurate information on IT products or services
8.Record events and problems and their resolution in logs
9.Follow-up and update customer status and information
10.Pass on any feedback or suggestions by customers to the appropriate internal team
11.Identify and suggest possible improvements on procedures
12.Handles confidential Government information
AFFINITY CLEANING LLC. CLINTON, MD 2014-2017
Office Manager
1.Processed, validate and distribute staff payroll
2.Coordinated schedules and maintain appointment book for the Owners
3.Maintained calendar for the Owner
4.Assisted with travel booking and coordination
5.Reviewed vendor statements in a timely manner and investigate any discrepancies regarding past due invoices and credits.
6.Entered payroll and HR data into the companies Lawson HRIS, including various HR, benefits, transportation and tax-related elections and deductions
7.Managed credit card receipts
8.Prepared annual Form 1099 mailings to vendors and
9.Made bank deposits, ran post office and office errands
10.Managed and ordered companies office supplies
11.Assist Company with any IT needs
EDUCATION
GYWNN PARK HIGH SCHOOL, BRANDYWINE MD, DIPOLMA 2013
General Studies
PRINCE GEORGES COOMUNITY COLLEGE, LARGO MD, DEGREE PENDING
Major – Nursing GPA 2.7
JOHNNAE MARSH
IT SPECIALIST
OBJECTIVE
To obtain a position that will allow me to enhance my skills/ experience and, provide an opportunity for continued growth and development.
SKILLS & ABILITIES
Diligent and detail oriented administrative / IT professional
Decision – making, organizing, independent judgement, critical thinking
Superior customer service skills
Well-developed analytical and organizational skills
Good mathematical skills
Proficient in Microsoft office ( Word, Access, Excel, Outlook, Explorer, and PowerPoint)
Experience with remedy force
VITALS
12119 Birchview Dr.
Clinton, MD 20735
E ************@*****.***
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