Human Resources Professional
Resume:
Jenifer L. David
*** **** **** ******, *** #*A Brooklyn NY 11203
347-***-**** ****************@*****.***
Human Resources Director/ HR Business Partner
Strategic Leadership Human Resource Management Organizational Effectiveness
Accomplished and resourceful director of human resources and talent manager with strong organizational effectiveness skills. Track record of successful interpretation of human resources policy and procedure for business development. Effective team leader and articulate communicator, adept at coaching and developing staff and facilitating performance improvement. Skilled at managing competing priorities and multiple projects while meeting deadlines and financial goals.
Strategic Leadership
Policy Interpretation
Employee Relations
Staff Development
Human Resource Mgmt.
Talent Management
Presentation Skills
Communication Skills
Organizational Effectiveness
Business Development
Performance Improvement
Regulatory Compliance
Professional Experience
ASCEND CHARTER SCHOOLS, Brooklyn, NY. 2016 to Present
Director of Human Resources
Provide vision and strategic direction for human resources.
Created clear roles and responsibilities, HR response times, drove exceptional customer service that increased organizational HR satisfaction rating from 66% to 92%.
Annually review and make recommendations to executive management for the improvement of Ascend’s personnel policies, procedures and practices.
Culture
Improved Human Resources response rate to all inquiries from 4-5 days to 24 hours.
Sustain, promote, and evolve the organizational culture so that it supports the achievement of Ascend’s goals and promotes employee satisfaction.
Performance Management
Improved performance management participation and completion from 48% to 92%.
Develop and manage Ascend’s performance management model, including planning organizational and individual goals, assessing performance, developing professional skills, and recognizing contributions (through advancement, compensation, and appreciation) to advancing Ascend’s mission.
Support Ascend Learning leaders with establishing team and individual goals.
Work with managers and supervisors to ensure that all staff have an accurate and up-to-date job descriptions.
Provide guidance and coaching to supervisors and managers on the effective development and supervision of staff.
Develop and support the performance improvement plan process.
Benefits
Manage HR programs and benefits, including health, dental, vision, HRA, FSA, DCA, transit, 403(B), short-term disability, long-term disability, worker’s compensation, and life insurance plans.
Increased benefits enrollment from 76% to 91% of employees.
Lead negotiations with benefit providers and implement an open enrollment process that offers best-in-class benefits.
Manage and evaluate all vendor and broker relationships quality of service, responsiveness, and cost by the organization’s evolving needs and market prices
Offer employee trainings on benefit enhancements and changes to HR policies
Support the Finance Team with payroll by reconciling benefits costs and auditing employee files
Employee relations
Manage the employee lifecycle from onboarding to exit interview.
Increased new hire satisfaction from 52% to 90% with revised onboarding plan.
Assist with the resolution of employee concerns, and where necessary, work with the Chief Financial Officer and legal counsel.
Staff satisfaction survey results indicate 90% staff satisfaction in comparison to 60% last year.
Compliance
Ensure that Ascend’s HR practices and the actions of its managers and employees are consistent with applicable laws and regulations and Ascend’s fiscal policies and procedures.
Serve as a subject matter expert to leadership teams to ensure legal compliance and reduce risks for employees and the organization.
Counsel staff and managers on investigation process for employee grievances.
Earn the trust of employees and management to spot nascent individual and global issues.
Oversee internal communications on HR policies and benefits.
Administer a periodic staff survey and analyze and disseminate findings.
HUNT MORTGAGE GROUP, New York, NY. 2015 – 2016
Director of Human Resources
Responsible for all operations of human resources department, serving as management consultant to internal and external stakeholders on human resources issues.
Develop integrated solutions and provide value-added services to management and employees. Conduct weekly meetings with business units.
Provide leadership and guidance for all human resources operations, programs, and policies, analyzing trends and metrics and establishing department accountabilities, managing successful business unit restructures and workforce planning.
Comply with legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
Develop contracts for new hires, promotions, and transfers. Assist international employees with expatriate assignments.
Cultivate excellent employee relations, building morale and increasing productivity and retention through effective resolution of complex employee relations issues. Conduct effective, thorough, and objective investigations.
Identify training needs for business units and individual coaching needs, monitoring and evaluating programs and following up to ensure objectives are met.
Supervise eight employees (HRIS Coordinator, HR Manager, HR Generalist, HR Recruiter, HR Coordinator, Benefits Manager, and Compensation Manager).
CARVER FEDERAL SAVINGS BANK, New York, NY. 2013– 2015
VP, Human Resources Manager
Provided leadership for development and execution of human resources strategy supporting business plan and strategic direction of organization.
Articulated human resource needs and plans to executive management team and Board of Directors for urban communities in New York City.
Managed human resources initiatives and efforts, developing plans and strategies supporting overall business objectives.
Established sound plan of management succession.
Oversaw recruiting, developing comprehensive recruiting and retention plans to meet capital needs of strategic goals. Coordinated talent acquisition and career development.
Developed and implemented cost-effective comprehensive compensation and benefit plans.
Human Resources Generalist/Business Partner
Provided frontline support for an employee population of approximately 140 employees, counseling employees and managers regarding employee relations issues and policy interpretation. Collaborated with legal department to resolve regulatory compliance issues. Managed equity, pension, and 401k plans.
Oversaw training and development initiatives, improving work relationships, building morale, and increasing productivity. Coordinated summer internship program, special projects, and holiday events.
Prepared metrics and reports, analyzing employment and retention trends and recommending strategies to improve overall retention. Processed payroll recordkeeping.
Managed recruitment process full life cycle, facilitating sourcing, screening, testing, and interviewing clients. Conducted new hire orientation. Decreased timeframe from application to hire from one month to two weeks (50% improvement).
GOVERNMENT OF THE BRITISH VIRGIN ISLANDS 2007 – 2013
Recruitment Manager
Managed recruitment, creating Excel spreadsheet to track employment and recruiting operations.
Streamlined hiring process, reducing time from posting vacancy to hire date from two months to three weeks.
Coordinated immigration matters, obtaining work permits and renewing visas for expatriates.
Prepared documentation, including employee handbook, human resource manuals, and standard operating procedures for each unit.
Designed, developed, and implemented human resources information system database, increasing productivity by 38%.
Supervised 20 employees, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment.
Human Resources Manager
Planned, directed, and coordinated human resource management activities of the British Virgin Islands Tourist Board, maximizing strategic use of human resources and maintaining financial functions.
Improved productivity by 45% in the first year, spearheading 360-degree change in training and staff development and generating 7% improvement in attitude and motivation.
Managed documentation, updating policies and procedures, revising employee manual, and creating a manager/supervisor manual.
Sourced cost-effective insurance program, reducing benefits costs by 42%.
Prepared reports, including cumulative monthly, quarterly, and annual reports from 2006 to 2012.
GOVERNMENT OF THE VIRGIN ISLANDS HOUSING AUTHORITY, St. THOMAS, USVI 2001-2007
Director of Human Resources
Implemented human resources information systems database that increased staff satisfaction by 68%.
Administered and managed benefits programs, ensuring compliance with state and local regulations.
Managed training division, providing relevant training that increased productivity by 65%.
Reviewed and updated documentation, updating manuals and policies, procedures, and personnel practices as needed.
Oversaw Agency wage and salary program, conducting annual review and preparing and administering changes and processes.
Supervision of human resources staff.
Managed benefits and compensation, full cycle recruiting, performance management, workforce planning, HRIS administration, training, compliance and risk management.
Employee relations and all investigations.
Member of the senior leadership team.
FEDERAL EMERGENCY MANAGEMENT AGENCY, Region 2 1994-2001
Provided leadership for development and execution of human resources strategy supporting business plan and strategic direction of organization.
Supervised human resources staff, administration and travel department staff (total of 28 people)
Managed human resources initiatives and efforts, developing plans and strategies supporting overall business objectives.
Managed administrative initiatives and efforts; space allocation and management of resources.
A member of the preliminary damage assessment team assigned to first responders for disaster management.
Oversaw full cycle recruiting, developing comprehensive recruiting and retention plans to meet capital needs of strategic goals.
Coordinated talent acquisition and career development.
Human resources information system database administration and management
Managed and administered performance appraisal process
Staff surveys and newsletter
Employee relations to include staff training and investigations
Compliance and risk management
Education
Doctorate degree candidate in Leadership expected 2021, Northcentral University, CA.
Master of Arts, Organizational & Human Resources Management, University of Phoenix, Phoenix, AZ.
Bachelor of Science in Social Sciences (Economics & Statistics), University of the Virgin Islands, St. Thomas,
U.S. Virgin Islands.
REFERENCES
Pershette Wakefield, Department of Homeland Security
Cynthia Patterson, FEMA (Federal Emergency Management Agency)
Charlise Manuel,
Managing Director, Ascend Charter Schools
Nicholas Hoffer, Hunt Mortgage Group
Triloki Kaushal, Hunt Mortgage Group
Lynette Harrigan, British Virgin Islands Government
Alphonso Warner, CO
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