Betty Harrell

Insurance Customer Service and Retention Specialist

Miami, FL 33169

ac6ufa@r.postjobfree.com

786-***-****

Willing to relocate to: Fort Lauderdale, FL - Miami, FL - Miramar, FL Authorized to work in the US for any employer

Work Experience

Customer Service Sales and Retention

ASSURE US - Miami, FL

February 2017 to June 2018

• Manage all aspects of client's auto insurance needs; policy renewals, changes-endorsements, billing issues

• Review expiring policies and re-market if necessary (re-quote)

• Worked hard to retain the highest customer satisfaction level for ten consecutive years

• Review policies for options to save money and improve policies SENIOR SERVICE ADVOCATE

BRISTOL WEST-FARMERS - Plantation, FL

February 2007 to December 2016

• Responsibilities include educating and consulting both internal and external customers by identifying customer's needs and offering solutions.

• Serve as a billing subject matter expert in my department by sharing my knowledge and assisting coworkers with complex billing questions.

• Create a positive customer experience through the expert resolution of conflicts, issues, and concerns.

• Effectively manage customer's unique needs by engaging in active listening, analyzing a situation, utilizing appropriate resources, planning a solution and translating into action.

• Member of the mentoring program for new hires.

CUSTOMER SERVICE/SALES SPECIALIST

AMERICAN EXPRESS - Plantation, FL

September 2003 to November 2006

• Responsibilities include resolving product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.

• Delivered extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.

• Grow and nurture customer relationships in every interaction that results in measurable customer value-document necessary account information and offer custom solutions that benefit the customer.

• Attracts potential customers by answering product and service questions, suggesting information about other products and service.

Education

LICENSE 440 in Personal Line Insurance

CENTRAL INSURANCE SCHOOL

ADJUSTER INSURANCE

SR. HIGH SCHOOL

Skills

Microsoft Office, Customer Service, Typing, EXCELLENT WRITTEN, GREAT ORGANIZATIONAL SKILLS, Customer Care, CSR, Call Center, Customer Support

Certifications/Licenses

440

620

Additional Information

Skills

• Comfortable working with irate customers

• Excellent written and oral communication skills

• Excel in developing solutions that benefit the company and the customer

• Has developed some ability to train other employees

• Able to work as part of a team or individually

• Great organizational skills with extensive detail

• Consistently maintains the highest customer satisfaction ratings in the company

Contact this candidate