DIANE GAITHER

**** ******* ****, #***, ******, MD 20708 ac6uer@r.postjobfree.com

Career Summary: Highly skilled in professional, administrative, analytical and technical functions; customer service and computer operations. Expertise in confidential documentation, office management and logistics.

Highly Proficient PC Skills: Trapeze, Maximo, PeopleSoft Financials, Enterprise Learning Management (ELM), Microsoft Office: Word, Excel, Outlook, Lotus Notes, PowerPoint, SharePoint; Visio; AS400/JD Edwards, PeopleSoft, Inter-Face/Inter Action and SABA databases

Employment:

WMATA, Bus Transportation/Training, Landover, MD

Operations Training Coordinator/Payroll Clerk June 1, 2014 to June 7, 2017

Efficiently and effectively support 45 Instructors and training management staff in administrative and professional functions related to Operations Training programs. Adhere to confidentiality, prepare termination documents associated with PARs, i.e. termination letters, certified mail and memorandum to management. Monitor, track and coordinate various training functions, including maintain inventory of supplies for Bus Training classes via Maximo. Order office supplies using PS-Fin and create receipts in system upon delivery of items. Submit/upload files for printing requests; submit business card requests for staff. Manage weekly payroll using Trapeze software for 70 – 120 Bus Operator Candidates daily. Assist Director of Training with coordination of various projects involving procurement, facility management, training courses and fiscal year budget for graduations. Plan, schedule and coordinate the upgrade of equipment, furniture and office space, including classrooms, productions rooms, and conference rooms. Coordinate and facilitate workstation connectivity, i.e., computer, phone, and all technology for new hires. Prepare set-up materials for new training class and graduation documents.. Manage the Enterprise Learning Management (ELM) system to enroll, drop, and reschedule students on a large scale (2500 Bus Operators); create classes, close-out classes, print class rosters, and assist with preparing training materials for Instructors. Plan, schedule and handle the logistics for graduation ceremonies (up to 6 months in advance). Use Outlook for event planning including graduations, meetings, room reservations, and creating WMATA-wide distribution lists. Maintain training document files and records as well as student payroll (time & attendance).

WMATA, Rail Transportation/Operations (JGB) & Training Dept. (CTF), Directors Office

Administrative Assistant December 2011 to May 30, 2014

Maintained director’s calendar, scheduled and arranged meetings; prepared travel requests. Tracked and monitored recruitment hiring, set-up interviews with hiring manager and assembled questionnaires for job candidates. Communicated directly with Field Operations staff regarding real time status and next steps; maintained ultimate disposition of confidential employee files; prepared spreadsheets; established files for time and work reporting documents; monitored annual leave calendar for field staff; distributed pay stubs; maintained conference room reservation calendar; distributed printing supplies; submitted medical and facilities request forms; received guests; prepared briefing documents for meetings; implemented filing identification procedures; handled incoming mail. Researched, finalized and disseminated grievance documents as directed. Gathered and compiled department business documents for distribution, i.e. for auditors; created records to identify work assignments; Prepared responses to correspondence requiring input from various Departmental offices; maintained reference documents; prepared material for training workshops, coordinated venues and travel information for guests; maintained purchase card records, i.e., supplies, catering; prepared and disseminated new hire manuals; set up workstations, offered assistance to Rail Ops Command Center as needed; maintained keys to classrooms and offices; provided instructional materials as needed; directed various issues to the appropriate staff to ensure resolve; maintained logs for task reporting and completion.

Dept. Of Homeland Security/ICE (Gen. Counsel/Office of the Principal Legal Advisor)

Legal Administrative Assistant (CTR) August 2010 to Sept. 2010

Transcribed dictation from meetings; managed tasks and correspondence using SharePoint; tracked and distributed incoming deliveries of packages; scanned client files; converted a large volume of pdf files using Outlook; escorted guests; reviewed and disseminated incoming documents; revamped office files; covered front desk as needed.

Graduate School (Washington, DC)

Records Manager, Accounting Technician, Call Center Rep. January 2002 to July 2010

Processed credit card charges; reviewed documents for unreconciled items; identified chargeback’s via internet or settlement statements; made daily on site bank deposits; retrieved reports using; verified opened balances; performed payment research via Stars and JD Edwards accounting systems; entered data into JD Edwards Accounting System; maintained security control of office files for off-site storage & retrieval; finalized monthly reports for posting; performed payment research for clients & students; mailed out quarterly invoices; and performed data entry. Answered up to 80 calls per day regarding business contracts, class attendance and various issues such as refunds and rescheduling. Resolved issues by contacting funding organizations and banking institutions. Performed as Accounting liaison while working as Call Center Representative.

Randstad Staffing Service (Washington, DC)

Secretary, Staff Support, Program Analyst; Receptionist May 2001 to January 2002

Maintained director’s calendar; edited various documents; prepared attendance reports; processed mass mailings; installed computer programs; set up overhead projectors and computers as well as supplies for classrooms; revamped office files and arranged for storage; performed data entry; answered multi-line telephones

Awards:

Graduate School – Excellent Achievement in Call Center Operations (2009)

Graduate School – Jefferson Cup Award in Accounting Management (2007)

Comprehensive Marketing Sys, Inc.– Outstanding Performance (1989)

REFERENCES WILL BE FURNISHED UPON REQUEST

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