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Customer Service Administrative Assistant

Houston, Texas, United States
August 28, 2018

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Kitosha Williams

**** ******* **. *******, *****, 77078 * 832-***-**** *


Randstad/Aon Hewitt

Administrative Medical Insurance Agent, Sep 2016 - Nov 2016

Review insurance policy to determine coverage.

Prepare insurance claim forms or related documents and review them for completeness.

Organize or work with detailed office, using computers to enter, access, search or retrieve data.

Swissport/ Servisair

Customer Service Agent, Jul 2012-Sep 2016

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Prepare customer invoices and accept payment.

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Determine whether space is available on travel dates requested by customers, assigning requested spaces

Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

Examine passenger documentation to determine destinations and to assign boarding passes.

Trace lost, delayed, or misdirected baggage for customers.

Roberson Trucking

Administrative Assistant, Sep 2009 - Aug 2012

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Greet visitors and determine whether they should be given access to specific individuals.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records, and reports.

Provide clerical support to other departments.

Dixon Valve

Customer Service/ Sales Agent, Feb 2007 - Sep 2009

Determine customers' financial services needs and prepare proposals to sell services that address these needs.

Contact prospective customers to present information and explain available services.

Prepare forms or agreements to complete sales.

Make presentations on financial services to groups to attract new clients.

Evaluate costs and revenue of agreements to determine continued profitability.



Medical Front Office Billing and Coding Candidate, Expected graduation, Sep 2018

CPT Coding


HCPCS Coding

CMS 1500

Medical Terminology


COSMETOLOGY, Houston, Texas

Sep 2009 - Oct 2010

FOREST BROOK, Houston, Texas

High School Diploma, May 2005


Proficient in Microsoft Office


Strong verbal and personal communication skills

Decision making, critical thinking, organizing and planning

Tolerant and flexible to different situations

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