Customer Service Sales

EDWIN MACKLIN

** * **** **. ******, NJ ***** 732-***-****

*************@*****.*** www.linkedin.com/in/edwinmacklin Seeking an opportunity with a successful organization that will be a valuable addition to my professional experience; An organization where I can contribute my hard work, professional knowledge and experience.

PROFESSIONAL EXPERIENCE

NOV 2008 – CURRENT

OPERATIONS MANAGER, FRONITER PAYMENTS LLC’

Handle Day to Day Operations:

- Manage $80MIL Annual Taxi Cab Credit Card Processing business

- Business Development

- Strategize and Work Closely with Frontier CEO & CTO, to develop new software and business opportunities

- Develop and Open new markets outside of NYC Area

- Manage field employees locally and remotely for out of state markets

- Project Management

- Customer Service Management

- Assist accounting department in Daily, Weekly, and Monthly Cash Reconciliation

- Risk Management / Underwriting

- Meet with City Hall Taxi Regulators

Technology Deployment:

- Taxi Fleet Sales and Hardware Training

- Merchant Processing Sales and Hardware Training

- Manage ISO and Sales Team relationships

- Inventory Audit

- Deploy credit card terminals for Store Front and Taxi Cab Credit card processing

- Assist Customer Service team in “Tier 2” tech support with Credit card processing hardware and software

- QC new software developed by CTO for deployment

- Assist systems administrator with in-office IT Installs, network cabling, & workstation setups SKILLS

• Communication, Organization, & Leadership

Skills

• Microsoft Excel, Word, & PowerPoint

Knowledge

• IT and Networking knowledge

• New Hire Interviews and Orientation

• Zendesk CSR Knowledge

• Team Management

• Project Management

EDUCATION

JUNE 2007

HIGH SCHOOL GRADUATE, ABRAHAM CLARK HIGH SCHOOL – ROSELLE, NJ 2

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