Donald Pennyfeather

EDUCATION & TRAINING:

Westwood College, Annandale, VA December 2017

Business Administration Degree

PROFESSIONAL HISTORY

American Institute of Research December 26, 2017- Present

Facility Manager

Manage the overall services provided within the facility

Create a suitable environment for the purpose and needs of the office building.

Use best business practices to manage and reduce operation costs

Create a budget for various facility needs and expenses

Compare costs for various services and goods before choosing the best options for the facility

Manage the maintenance of the building by performing repairs or contracting maintenance services as needed

Track building upkeep as well as anticipated long and short-term improvements and maintenance

Keep the surrounding grounds properly cared for and landscaped

Interview and hire certain facility employees and contractors, such as maintenance staff and janitorial services

Handle certain administrative tasks, such as preparing reports for facility owners

Ensure the security of the building by researching and implementing various security measures, such as surveillance cameras or security staff members

Respond to emergency situations or other urgent issues involving the facility.

Coordinate with the Director of Capital Projects on the implementation of new building projects

K12 Herndon, VA August 2017- October2017

Enrollment consultant

Assist in the preparation of project reports as needed (participation, placement, etc.)

Accurately complete required documentation for enrollment

Work with government officials to ensure appropriate documentation is completed and received

Create solutions to participant attendance problems.

Oversee participant activities and assist with workshop schedules.

Provide consistent and comprehensive case management and follow-up

Provide individualized assessment of work, family and personal development needs and opportunities

Provide referrals to appropriate community service or social service agencies when needed

Maintain organized database of clients and keep detailed documentation of all contacts with clients

Coordinate participant retention services and accommodate participant work schedules.

Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor

Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination

Ensure participants follow through with planned activities as outlined in contract with funding agency

Help to ensure that positive outcomes and goals are met as required by contract

Vector security Gainesville, VA January 2017-August 2017

National Account Coordinator

Set and monitor sales targets for regional account managers

Network with key customers to identify and address specific needs

Develop and maintain relationships with customers to ensure long-term success

Act as the liaison between customers and internal teams ensuring clients’ requirements are met

Identify and attract prospective strategic customers

Ensure brand consistency

Negotiate contracts

Collect and analyze sales data and trends

Maintain high customer satisfaction ratings, according to company standards

Liaise with Sales and Marketing departments to set and implement strategies for new products

Stay up-to-date with internal and external developments and suggest new ways to increase sales

Vector Security, Fairfax, VA September 2016-January 2017

Customer Retention Specialist

Placed high volume outbound calls to customers who have put in change requests for their services with Vector Security.

Tasked with saving customer accounts who are cancelling their services.

Worked with customers to address and resolve questions, issues and concerns in order to provide continuously superior service.

Educated customers on recent technology changes and availability of new products and services.

Scheduled service appointments with customers and manage technicians' schedules in order to maintain efficiency, proper routing, minimal overtime, and ensure parts availability in order to meet appropriate service levels.

Utilized software for selecting appropriate technician and documenting any travel required.

Attempted to troubleshoot problems prior to a service technician being scheduled.

Assisted customers that are moving by selling services both at their new property and to the new owners taking over the existing property.

Handled administrative tasks required to get new accounts in service and/or processing updates to a customer's account.

Advance Health, Chantilly, Virginia

Scheduling Specialist Team lead August 2015- January 2016

Answered calls and respond to emails.

Handled customer inquiries both by telephone and by email.

Researched required information using available resources.

Managed and resolve customer complaints.

Provided customers with product and service information.

Entered new customer information into system.

Updated existing customer information.

Identified and escalated priority issues.

Routed calls to appropriate resource, follow up customer calls when necessary.

Documented all call information according to standard operating procedure.

Completed call logs.

Encouraged employees to meet / exceed team goals

Trained employees on effectively scheduling appointments

Sprint, Germantown, MD

Retail Sales Consultant September 2014-August 2015

Excellent communication and interpersonal skills to ultimately drive sales and productivity.

Held standards of IT and numeracy.

Effective influencing and negotiation skills to increase production for the store.

Focused strongly on the customer’s wants and needs.

Ability to work under pressure and be held to tight deadlines

Thompson Creek Windows, Lanham, MD

Field Marketing Sales Representative April 2014-September 2014

Possessed excellent communication skills in order to deliver sales pitch to clients.

Presented services with high level of energy and enthusiasm.

Consistently met performance metrics.

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