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Manager Customer Service

Phoenix, Arizona, United States
August 28, 2018

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Peoria, AZ. ***** 602-***-****

August 27/ 2018

To Whom It May Concern,

As a highly skilled Construction and Facilities Manager in Phoenix, Az. read your posting for a Facilities Manager in Phoenix and am very interested.

My experience aligns well with the qualifications you are seeking and I am certain I would make a valuable addition to your esteemed Business.

With more than 15 years' experience as a Facilities Manager, I am adept at providing direction and supervision to staff and contractors. My work experience includes overseeing daily maintenance operations of an 832 unit apartment complex and an 800,000 square foot mall where I oversaw tenant improvements and over 40 employees have a proven record for maximizing productivity through a cooperative team environment. Moreover, my on-the-job experience has afforded me a well-rounded skill set, including first-rate communication skills and excellent time management.

I hope that you will consider my experience in your search for a Facilities Manager.

My attached resume highlights my skills and prior experience. I have honed my leadership skills directing capital improvement projects, lobbying for school funds, and chairing multiple safety committees. In addition, I am known for building strong customer relations while resolving concerns calmly and diplomatically.

I look forward to learning more on how my background and skills can benefit your company. I’m confident that I can be a valuable member of your team.

Please contact me at your earliest convenience. I can be reached via phone at 602-***-**** or by email at

Thank you for your time and consideration.


Ted Quinlan


Highly skilled and experienced Facilities Manager looking to relocate to Phoenix, Az - ASAP. Experience with preserving the asset, budget and forecasting management, vendor management, operations management and performance management – including staffing, development and training. Ability to maximize staff productivity, while maintaining cost effectiveness and always providing quality customer service. Strong work ethic, professional demeanor, excellent communications skills, great initiative and results.

Facilities Management

. Currently oversee 15 construction Projects ranging from 50,000 to a complete exterior rehab for 650,000.00

●Daily operations for residential apartment complexes up to 800+ units, school facilities of 175,000 square feet and a mall of 800,000 square feet.

●Vendor and contract management experience – including receiving bids, coordinating and executing project to completion.

●Capital improvement projects - including implementation of lock change-out locks for 20,000 units on 65 properties - completed under budget of $250,000 and ahead of schedule, 90 days.

●Attended school board meetings - requested by school Superintendent to successfully lobby and receive $10 million in additional funds for the district.

●Plan and execute layout of rooms for functions of up to 3,000 people, with short turnaround times.

●Performed leasing functions, including leasing apartments, which increased occupancy.

Performance and Team Management

●Hire, train, motivate, evaluate and discipline team members.

●Foster cohesive team environment, efficiently delegating work assignments and repair orders.

●Conduct new hire and annual, behavioral based performance reviews – continuously facilitating staff development.

●Conduct meetings, promote staff teamwork and improve customer service techniques.

●Chaired safety committee, trained staff, and ensured compliance with MSDS and OSHA.

Budget Management

●Forecast and manage an annual department budget of up to $1 million and capital budget of $3 million.

●Maintain inventory control of supplies and equipment.

●Research job costs and prepare estimates for capital expenditures.

●Analyze and track purchasing and vendor invoices against budget control log to ensure vendors are paid timely and accurately.


Waterton properties 8/18 to pres.



Construction Manager Associa On Call Oct 2017 to February 2018

Facilities Project Manager Volunteers of America SW Jan 2017 to Oct 2017

Facilities Manager, Revana/Teletech 2012 to 2017

Facilities Specialist, UTI Technical School 2010 - 2012

Facilities Manager, Paradise Valley UMC 2007 - 2010

Branch Manager, Command Center 2006 - 2007

Project Manager Control Services Group 2005 - 2006

Maintenance Supervisor, Camden Properties Trust 2004 - 2005

Maintenance Supervisor, Archstone Properties 2001 - 2004


HVAC Low Pressure Boiler CPO Power Equipment Heavy Equipment Operations

computer skills

All Microsoft Office software

Various real estate and property management software

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