Sales Representative

JENNA DUNLAP

* ******** *******, **** ******, NJ, 07052 • 201-***-**** • ********@***.***

SUMMMARY

Experienced associate professional with an established track record of managing strong workloads with accuracy and efficiency. Detail-oriented with excellent organizational and communication skills. Highly motivated with a positive attitude and ability to balance competing priorities and tight deadlines.

PROFESSIONAL EXPERIENCE

Prudential Financial, Inc., Newark, NJ May 2014 – June 2018

Sr. Compliance Associate-Securities Trade Monitoring Unit

Perform standard personal trading functions such as trade entry, account updates, preclearance and restricted list updates.

Review, distribute and track personal trade monitoring reports.

Reconcile data errors related to monitored persons, accounts and securities.

Participate in the development of training materials for a new trading system.

Compile data in response to regulatory and audit requests.

Participate in user acceptance and regression testing including but not limited to: recording test outcomes, logging errors, pursuing closure on open items and retaining all supporting documentation in an organized and readily accessible manner.

Author and update standard operating procedures.

Participate in testing, communication planning and implementations of a new trading monitoring system.

Provide timely, accurate responses to client inquiries and requests related to Prudential’s Personal Securities Trading Policy and its monitoring system functionality.

Responsible for the monitoring of employee trading activity and preclearance process with the purpose of preventing insider trading.

Conduct account reconciliations of employee investment accounts against electronic feeds.

Maintain orderly records of trade monitoring reports, restricted list requests, and provide reports to assigned areas.

Assist professional customer service to employees with questions regarding Prudential’s Personal Securities Trading policy.

Participate in audit requests and special group projects as instructed by management.

ZeroChaos Workforce Agency (Prudential Financial Inc.), Newark, NJ

Compliance Associate-Securities Trade Monitoring Unit July 2013 – May 2014

Processed daily firm trade reports and sent to business units.

Processed weekly & monthly trading reports & distributed to business units.

Entered employee trade data into database and corrected trade errors.

Updated/Added employee account data into system.

Assisted with data audits for transition to new monitoring database.

Jenna Dunlap

Executive Assistant-Intellectual Properties May 2013 – July 2013

Provided support to three lawyers and three paralegals within unit.

Managed calendar via Lotus Notes.

Scheduled meetings and conference calls; prepared meeting materials.

Prepared documents in Word, PowerPoint, and Excel.

Maintained electronic and hardcopy files in database.

Reviewed trademark agreements, settlements and registrations and updated in database.

Answered and screened telephone calls.

Protection 1 Security Solutions, Pine Brook, NJ

Branch Administrator April 2007 – Jan. 2012

April 2007 - January 2012

Entered payroll for branch employees using Kronos software; Maintained records/files of branch employees.

Handled incoming branch inquiries via phone and email; Solved billing inquiries & processed credits.

Performed Human Resource duties including pre-hire and new hire orientation.

Handled recruiting process utilizing Kenexa.

Entered sales contracts into Sales Central.

Processed sales commissions.

Coded all branch and subcontractor invoices into Basware

Handled checks and maintained petty cash.

Entered employee expense reports into Concur.

Monitored reports in Business Objects for sales, service, and collections.

Created /Modified Excel spreadsheets and prepared Word documents

Maintained calendar of meetings/appointments.

Handled travel arrangements and accommodations.

Ordered branch supplies and marketing materials for sales personnel.

Sales Coordinator Oct. 2006 – April 2007

Handled branch prospect queue, assigning leads to appropriate sales representative and documenting all sale outcomes

Booked and created new customer accounts in Mastermind Business and finalized billing of sales jobs

Entered sales reps commission into Commercial/Residential commission database; supervised payment process, researched and resolved commission discrepancies as needed

Filed new customer contracts and/or jobs in branch file system, scanned originals to corporate office for electronic filing

Billed technician service work order invoices

Nov. 2006 – April

Jenna Dunlap

Receptionist Jan. 2003 – Oct. 2006

Answered telephones, transferring to appropriate staff member

Maintained hard copy filing system; created new customer files and filed service work orders

Maintained spreadsheet of technicians’ hours and documented overtime for operations manager

Handled prospect queue, assigning leads to appropriate sales representative

EDUCATION

RUTGERS UNIVERSITY, Newark, NJ 2010

B.A. in English

Minor in Criminal Justice

TECHNICAL SKILLS

MS Office (Word, Excel, Outlook, PowerPoint), Lotus Notes, Mastermind Business, Kronos, Kenexa, Concur, Basware, Business Objects, SharePoint, Sales Central, Sales force, SunGard Protegent PTA,

People Soft 9.1

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